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About the Role

The Enterprise Comms & MarTech Experiences (ECMX) team enables high-quality, innovative marketing through campaign consultation and execution, while developing best-in-class products and processes that modernize the end-to-end marketing ecosystem. This role supports the U.S. region in day-to-day operations for digital marketing initiatives, building relationships with partners and stakeholders, and leading transformation initiatives.

Responsibilities

Support the day-to-day operations of online marketing campaign launches and delivery processes, including ensuring on-time delivery, managing rush request scheduling, supporting audits, and delivering training.
Support content build activities as needed and project manage end-to-end deliverables for partner teams and stakeholders.
Ensure all internal CMS content delivers best-in-class digital experiences aligned with Design, UX, SEO, and accessibility standards.
Provide technical and process consultation to Marketing and key stakeholders.
Act as a liaison between Marketing and Technology teams by translating business requirements for technology partners and communicating platform capabilities to Marketing stakeholders.
Support audit activities, training, process documentation, volume forecasting, and reporting.
Participate in business-driven projects as a subject matter expert (SME) for the platform and perform user acceptance testing (UAT) as needed.
Support additional Marketing Capabilities and future platform capabilities as business needs evolve.
Develop presentations for senior leadership that clearly communicate project status, progress, and key insights.

Requirements

3+ years of experience in digital content management and/or web product management.
Strong understanding of SEO and UX principles, web standards, and accessibility guidelines (WCAG 2.0 and W3C).
Strong organizational skills with exceptional attention to detail and the ability to manage multiple projects while meeting deadlines.
Excellent written and verbal communication skills, with the ability to collaborate with stakeholders, understand business needs, and influence outcomes.
Comfortable working in a fast-paced, evolving environment with the flexibility to adapt to changing priorities.
Quick learner with a proactive, solution-oriented mindset and the ability to take initiative in problem-solving and decision-making.
Ability to collaborate effectively across multiple time zones when required.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Skills

SEO
UX
WCAG 2.0
W3C
Adobe Experience Manager (AEM)
Adobe Analytics

Location

Work Type

Hybrid
Onsite
Virtual

Experience Level

Senior

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.