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About the Role

We are seeking an inspirational and dynamic Assistant Counter Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self-starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

Responsibilities

Support the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
Provide inspirational, authentic, and personalised customer service.
Manage a large team.
Speak to customers, get to know them and understand their needs to best cater to them.

Requirements

Proven retail experience preferably within cosmetics.
The ability to provide inspirational, authentic and personalized customer service.
Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets.
Retail operations experience including inventory management and cash reconciliation.
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
Previous experience with retail point-of-sale software.
Proficient in Microsoft Office.
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Previous experience managing a large team.
Flexibility in availability across days/hours.

Skills

Supervisory skills
Coaching skills
Retail operations skills
Customer service
Inventory management
Cash reconciliation
Retail point-of-sale software
Microsoft Office
Leadership
Business management
Business planning
Customer relationship management

Location

Store/Counter

Work Type

Retail hours
Full-time

Experience Level

Assistant Counter Manager
Supervisory experience
First level management role

Benefits

Progressive career opportunities
Outstanding training and development
Competitive remuneration and benefits package

About the Company

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally.
The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.
Estée Lauder is the flagship brand of The Estée Lauder Companies Inc. Founded by Mrs. Estée Lauder, the brand today continues her legacy of creating the most innovative, sophisticated, high-performance skin care and makeup products and iconic fragrances — all infused with a deep understanding of consumers needs and desires.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.