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About the Role

The Senior Slot Technician creates, supervises, and designs training programs for subordinate Technicians. This role involves maintaining and repairing equipment for Finance and Table Games operations, ensuring new products function correctly, and making recommendations for improvements. The position requires setting an example for other technicians, delivering exceptional customer service, and performing duties across all SGC properties.

Responsibilities

Perform comprehensive electronic circuit board repairs.
Perform all aspects of monitor repair.
Assist in the coordination, and performs any machine moves, modifications, and conversions.
Responsible for the initial set-up of all new slot machines and peripheral equipment.
Maintain the integrity of the slot machine equipment and secure all company assets and property at all times.
Coordinate the installation and maintenance of all progressive equipment.
Assist the Slot Technical Shift Manager in the coordination and implementation of all gaming inspections.
Utilize all resources available to address any technical issues beyond the scope of position.
Ability to construct any needed test equipment that may be necessary.
Assist in the development of subordinate level Technicians, and in the development of new methods & techniques for training manuals.
Perform any duty within the scope of Slot Technicians responsibilities.
Assist in maintaining parts inventory under the direction of the Slot Technical Shift Manager.
Responsible for the security of keys and all issued tools and equipment needed to perform the function of the position.
Assist the Finance department by maintaining and repairing currency and currency related equipment.
Notify the Cage Shift Managers/Cage Manager of all maintenance and repairs performed on equipment.
Track and record all finance equipment repairs/maintenance on equipment tracking log sheet.
Must have a thorough understanding and be able to install, repair and maintain casino Player Tracking System equipment.
Provide report to the Cage Shift Managers/Cage Manager of any parts or supplies needed to maintain and/or repair finance equipment.
Assist the Table Games Department by maintaining and repairing any Table Games’ electronic equipment as requested.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.

Requirements

Must be 18 years of age or older upon employment.
High School diploma or equivalent GED required.
Must have a minimum of three (3) years’ experience as a Slot Technician in a licensed jurisdiction.
Candidate must complete the internal testing and evaluation process of the approved SGC Slot Technical training program.
Exhibit superior communication skills and the ability to learn on their own.
Working knowledge of computer software applications and practical usage.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk and move through all areas of the casino.
Must be able to reach with hands and arms; talk or hear; use hands to touch, handle or feel objects, tools or controls.
Must be capable of using various electronic test equipment and power tools.
The employee must frequently lift and/or move a minimum of fifty (50) pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and members of the business community in all situations.
In the absence of fully qualified candidates, some requirements may be waived.

Skills

Superior soldering skills
Excellent communication skills
Ability to learn on their own
Working knowledge of computer software applications and practical usage
Ability to write routine correspondence
Ability to speak effectively to the public, employees and customers
Ability to deal effectively and interact well with the customers and employees
Ability to resolve problems/conflicts in a diplomatic and tactful manner
Electronic circuit board repairs
Monitor repair
Machine moves, modifications, and conversions
Set-up of new slot machines and peripheral equipment
Maintenance of slot machine equipment
Installation and maintenance of progressive equipment
Gaming inspections
Technical issue resolution
Construct test equipment
Training manual development
Parts inventory maintenance
Security of keys, tools, and equipment
Maintenance and repair of currency and currency related equipment
Maintenance and repair of Table Games’ electronic equipment
Information security
Customer service
Working under pressure
Fast-paced environment adaptability

Location

SGC properties

Work Type

Full-time
24-hour schedule

Experience Level

Senior
Minimum of three (3) years’ experience as a Slot Technician

Education Level

High School diploma or equivalent GED
Associates Degree or Certification in electronics

Salary/Compensations

$22.00 per hour
Compensation is negotiable based on experience and education

About the Company

Great teams make the #Best8Hours of your day.
At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.
All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s and the Departments policies and procedures.
This is also to include following all Internal Control Standards and objectives.