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About the Role

Modern Snack Bar, a historic family-owned restaurant, is seeking a professional and personable Remote Front Desk Receptionist to manage reservations and inquiries for their Aquebogue location, ensuring high standards of customer service are maintained remotely.

Responsibilities

• Manage all incoming telephone calls and email inquiries promptly, courteously, and professionally.
• Handle customer reservations, modifications, and cancellations efficiently using the digital booking system.
• Provide accurate information to guests regarding menu, opening hours, special events, and location.
• Liaise effectively with on-site restaurant staff for seamless communication and a smooth guest experience.
• Uphold the restaurant's commitment to outstanding customer service in every interaction.
• Address customer feedback professionally and escalate issues to management when necessary.
• Perform general administrative duties to support restaurant operations.

Requirements

• Proven experience in a customer-facing role (receptionist, customer service representative, administrative assistant).
• Experience within the hospitality or restaurant industry is highly desirable.
• Exceptional verbal and written communication skills with a clear and professional telephone manner.
• Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
• Proficiency with reservation software and standard office applications.
• Self-motivated individual with the ability to work independently and reliably in a remote setting.
• Must have a dedicated, quiet workspace and a stable, high-speed internet connection.

Skills

• Customer Service
• Communication
• Organization
• Time Management
• Reservation Software
• Office Applications
• Independent Work

Location

• Remote

Work Type

• Full-Time
• Part-Time
• Remote

Salary/Compensations

• $45,000 - $52,000 per annum

About the Company

• Modern Snack Bar is a historic family-owned restaurant in Aquebogue, Long Island, serving exceptional home-style cooking since 1950.