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Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases, including payments, returns, refunds, and exchanges.
• Follows company safety standards, procedures, and guidelines.
• Conducts safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas, acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions and locating merchandise.
• Zones the area, arranges and organizes merchandise.
• Assists members with transporting items.
• Maintains a safe shopping environment.
• Maintains exit areas and reviews member receipts.
• Safeguards Sam's Club assets and property by observing and communicating potential criminal activity.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities by using policies, data, and resources.
• Collaborates with managers, co-workers, customers, and other business partners.
• Identifies priorities, deadlines, and expectations.
• Communicates progress and information.
• Recommends ways to address improvement opportunities.
• Adapts to and learns from change, difficulties, and feedback.
• Embraces differences in people, cultures, ideas, and experiences.
• Creates a workplace where associates feel seen, supported and connected.
• Creates opportunities for all associates to thrive and perform.
• Helps to attract the best talent.
• Works as a team, builds strong and trusting relationships.
• Communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping, developing and mentoring others.
• Recognizes others’ contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics and compliance.
• Models the Walmart values to support and foster our culture.
• Holds oneself and others accountable.
• Supports Walmart’s goal of becoming a regenerative company.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based reliable information.
• Balances short- and long-term priorities.
• Considers how own work impacts the team’s ability to deliver on our purpose.
• Displays curiosity and a desire to learn.
• Takes calculated risks.
• Demonstrates courage and resilience.
• Drives continuous improvements.
• Is open to and uses new technologies and skills.
• Supports others through change.

Requirements

• Retail experience including operating front end equipment (for example, cash register)
• Working with mobile retail applications

Skills

• Member service
• Checkout operations
• Issue resolution
• Product and service promotion
• Self-service technology guidance
• Purchase processing
• Payment processing
• Return processing
• Refund processing
• Exchange processing
• Safety standards adherence
• Merchandise handling
• Unsafe situation reporting
• Entrance area maintenance
• Membership verification
• Merchandise location
• Purchasing decision assistance
• Shopping environment maintenance
• Exit area maintenance
• Receipt review
• Asset and property safeguarding
• Criminal activity observation and communication
• Documentation maintenance
• Emergency response execution
• Security and safety practice compliance
• Training delivery
• New technology and tool functionality teaching
• Program rollout training
• Continuous learning
• Process improvement
• Shrink and damage identification
• Ethics and integrity compliance
• Action plan implementation
• Open Door Policy utilization
• Business process execution
• Work assignment completion
• Priority management
• Resource utilization
• Collaboration
• Deadline management
• Expectation setting
• Task execution
• Progress communication
• Improvement opportunity identification
• Adaptability
• Learning from change
• Learning from difficulties
• Learning from feedback
• Embracing differences
• Creating an inclusive workplace
• Associate development
• Talent attraction
• Teamwork
• Relationship building
• Impactful communication
• Motivational communication
• Influential communication
• Team strengthening
• Mentoring
• Recognition of contributions
• Accountability
• Regenerative company goal support
• Customer focus
• Reliable decision making
• Priority balancing
• Curiosity
• Risk taking
• Courage
• Resilience
• Continuous improvement drive
• Technology adoption
• Change support

Location

• 21341 SAM'S DR, WATERTOWN, NY 13601-5508, United States of America

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High school completion or equivalent

Salary/Compensations

• $18.00 to $26.00 per hour
• Premiums ranging from $0.35 per hour to $3.00 per hour may apply

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Paid Sick Leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption expense reimbursement
• Surrogacy expense reimbursement
• Company paid education benefit program (Live Better U)

About the Company

• At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
• Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.
• This policy applies to all employees and aims to create a safe and productive work environment.

Equal Opportunity

• Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.