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About the Role
This role is responsible for maintaining facility and sales floor safety, ensuring the Tire and Battery Center (TBC) sales floor is organized and stocked, and providing expert member service and recommendations. The position drives sales and service excellence in the TBC by collaborating with associates across the club to promote member awareness of TBC offerings and value. It also involves leveraging technology to enhance operations and engagement.
Responsibilities
- Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures.
- Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies.
- Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays.
- Monitors the status of tire and battery orders daily and assists members with appointments for installation.
- Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments.
- Assists members with tire maintenance and repair services.
- Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns.
- Drives sales and service excellence in the TBC by communicating the value of merchandise and services.
- Collaborates with associates across the club to promote member awareness of TBC offerings and value.
- Triages and prioritizes service workflow in TBC service bays.
- Operates TBC equipment properly and safely.
- Receives, stores, and disposes of merchandise and supplies.
- Completes and maintains documents.
- Operates hardware (for example, cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges.
- Complies with company policies, procedures, and standards of ethics and integrity.
- Completes work assignments and priorities by using policies, data, and resources.
- Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services.
- Provides correct information to Members on TBC goods and services.
- Provides TBC services and meets Member needs in a timely manner.
- Reports TBC complaints, safety hazards, and problems with products, services, and work areas.
- Uses TBC equipment and supplies in correct ways and completes required documentation.
- Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Members.
- Assists Members with payment methods, return policies, and location of items when asked.
- Uses the cash register and completes Member sales in a timely manner.
- Reports complaints, shrink issues, and problems with products, services, and work areas.
Requirements
- Valid state-issued driver's license.
- 18 years of age or older.
- Maintains and promotes the highest standards of integrity, ethics and compliance.
- Holds oneself and others accountable.
- Makes decisions based reliable information.
- Balances short- and long-term priorities.
- Considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
- Takes calculated risks.
- Demonstrates courage and resilience.
- Supports others through change.
Skills
- Safety policies and procedures
- Forklift handling
- Hazardous material handling
- Steel standards compliance
- Merchandise presentation
- Product displays
- Tire and battery order monitoring
- Tire maintenance and repair
- Member service
- Purchasing and service decisions
- Product knowledge
- Warranty explanation
- Sales and service excellence
- Digital tools and handheld devices
- Interpersonal skills
- TPMS (Tire Pressure Monitoring systems)
- Product specifications
- Seasonality
- Point-of-Sale systems
- Phone and in-person selling techniques
Location
- FISHKILL, NY
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $21.00 to $29.00 per hour
Benefits
- Medical, vision and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO, parental leave, family care leave, bereavement, jury duty, and voting
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company paid education benefit program (Live Better U) for full-time and part-time associates
About the Company
- At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
- Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.
Equal Opportunity
- Respect the Individual :Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
- Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
- Respect the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
- Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
- Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
- Serve our Customers and Members: Delivers results while putting the customer first.
- Serve our Customers and Members: Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
- Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
- Strive for Excellence: Drives continuous improvements; is open to and uses new technologies? and skills; and supports others through change.