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About the Role

Serve as a trusted resource and advocate for customers, owning interactions from start to finish and delivering high-quality, solutions-focused experiences. Contribute to the ongoing improvement of customer experience by providing insights to drive better experiences across the customer journey.

Responsibilities

• Provide high-quality support across all contact channels, delivering clear, accurate, and personable communication.
• Develop and maintain a thorough understanding of products and systems to guide customers to the best solutions.
• Exercise sound judgment when handling complex or sensitive situations, escalating appropriately while maintaining accountability.
• Maintain a high level of accuracy and discretion when working with customers’ financial information.
• Contribute to a strong team environment by collaborating, sharing knowledge, and supporting peers.
• Participate in cross-training and support other departments as needed.
• Consistently meet and exceed high performance standards.

Requirements

• 3+ years of experience in customer support, call centers, financial services, or other fast-paced professional environments.
• Experience in backgrounds such as executive assistance, office management, retail management, hospitality, healthcare administration, education, and operations are also welcomed.
• High level of personal accountability; ownership of work, follow-through, and delivery of results.
• Strong problem-solving skills, with the ability to think critically, navigate ambiguity, and resolve complex customer issues.
• Excellent attention to detail and ability to manage multiple priorities while maintaining accuracy.
• Clear, confident, and professional communication skills, both with customers and internal teams.
• Sound judgment and ability to handle sensitive situations with discretion and professionalism.
• Proactive, growth-oriented mindset.
• Flexibility and adaptability, including willingness to support other teams and take on responsibilities beyond the core role.
• High level of accountability, professionalism, and engagement.

Skills

• Communication skills
• Problem-solving
• Critical thinking
• Attention to detail
• Time management
• Judgment
• Adaptability

Location

• Austin, Texas

Work Type

• Full-time

Experience Level

• 3+ years

Benefits

• 100% Employer-paid Medical, Dental, & Vision Insurance
• Generous Paid Time Off (PTO)
• Paid Holidays
• 401(k) with 4% Employer Match
• Monthly Chair Massages
• Consistent Schedules & Work-Life Balance
• Opportunities to Grow (Career development, tuition assistance)
• Supportive coworkers, positive environment, and listening leadership

About the Company

• Austin Capital Bank creates financial products and services that enhance customers’ financial well-being.
• The company is rapidly growing while maintaining a start-up spirit.
• Recognized on the Inc. 5000 list five years in a row and on the Austin Business Journal's Fast 50 list.
• Operates with an entrepreneurial drive, profitability, and rapid expansion into new digital markets and product categories.
• Core Values: Take Initiative, No Big Egos, Honesty, Wicked Smart.
• Values teamwork, humility, honesty, emotional intelligence, and self-awareness.