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About the Role

The Residential Aide will assist in ensuring effective service delivery by providing staff support and maintaining program stability through assistance and monitoring of the premises. This role involves engaging with individuals experiencing homelessness, as well as Program and Outreach staff.

Responsibilities

• Monitor the area and provide resources to clients
• Maintain a welcoming, safe, stable environment for clients
• Make hourly rounds within and outside the facility to ensure safety and security
• Report and document incidents, crisis interventions, and communicate with the on-call management team
• Document daily attendance, shift reports, visitors, and write progress notes
• Greet people entering the site, determine the nature and purpose of their visit, and direct or escort them to specific destinations
• Circulate among residents, visitors, or employees to preserve order and protect property
• Complete intakes, property searches, and distribute mail
• Accept and log all food deliveries and serve meals to clients
• Screen residents, visitors, and packages to prevent the passage of prohibited articles
• Use company vehicle to transport clients to and from appointments
• Provide relief support for 311 operations
• Facilitate onsite laundry and shower resources for clients
• Perform other related duties as assigned

Requirements

• Two years of related experience
• Proficiency with Microsoft Office Suite required
• CPR and First Aid certifications a plus
• Experience working with individuals experiencing homelessness and/or mental health or substance use issues is a plus
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred

Location

• Greenpoint, Brooklyn

Work Type

• Full-time

Experience Level

• Two years of related experience

Education Level

• High School Diploma or General Education Degree (GED)
• Associates degree preferred

About the Company

• Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut.
• Supportive housing is a proven and cost-effective solution to chronic homelessness.
• Breaking Ground's programs and services help people experiencing street homelessness to come indoors.
• The Continental Safe Haven is comprised of 145 beds for individuals not yet ready to transition into permanent housing, as well as those who may have struggled in other housing programs.
• Continental Safe Haven offers private, safe, clean, and affordable short-term accommodations.
• On-site case management and clinical services are available to meet the needs of its residents.

Equal Opportunity

• EOE/M/F/Vet/Disabled