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About the Role

Shoppers Drug Mart is seeking a business analytics leader to enhance pharmacy work planning, measurement, and execution across its national store network. This role leads a team focused on workflow analysis, capacity planning, labor modeling, and data analytics, with the goal of transforming operational data into improved planning tools, workflow insights, and actionable recommendations for Pharmacy Operations.

Responsibilities

Lead capacity planning, forecasting, and model improvement.
Lead the ongoing development and improvement of pharmacy labour planning and forecasting models.
Own the business logic, assumptions, validation approach, and practical use of planning models.
Ensure models are accurate, explainable, operationally grounded, and useful for planning, budgeting, scheduling, and decision-making.
Assess model performance, identify gaps, test sensitivities, and recommend where the model needs to be refined or redesigned.
Support the rollout of planning models into new parts of the business, including assessment of local operating differences, implementation risks, and change requirements.
Partner with Finance, Operations, HR, and Technology to ensure planning outputs connect to enterprise planning, budgeting, and operational processes.
Define and improve the measurement approach for key pharmacy workflow, productivity, and capacity metrics.
Validate data sources, metric logic, assumptions, and model outputs before they are used for business decisions.
Build confidence in the numbers by being clear on what is known, what is estimated, and where uncertainty remains.
Use workflow data to identify bottlenecks, rework, queue time, wait time, hands-on time, dispensing time, and other process issues.
Segment stores and workflows to understand where standardization makes sense and where different operating approaches may be required.
Use methods such as operational diagnostics, process mapping, time studies, data mining, or process mining where appropriate.
Translate business questions into structured analysis and clear decision points.
Test hypotheses and use data to confirm, challenge, or refine proposed operating changes.
Develop recommendations that are practical, measurable, and connected to store execution.
Build decision-support tools and business cases for workflow, capacity, and productivity initiatives.
Support pharmacy workflow redesign by identifying pain points, quantifying opportunities, and helping prioritize action.
Move work beyond analysis and into implementation.
Lead a team with mixed capabilities across workflow design, labour modelling, analytics, and decision support.
Set clear priorities and standards for analytical quality, planning discipline, and validation.
Coach team members on problem framing, hypothesis testing, measurement, data validation, insight generation, and communication.
Provide enough analytical direction to challenge assumptions, pressure-test outputs, and improve the quality of the work.
Adapt leadership approach to different levels of experience and technical maturity.
Create a strong operating rhythm for the team, including prioritization, stakeholder management, issue escalation, and delivery tracking.
Remove barriers for the team by engaging the right partners and escalating issues early.

Requirements

Progressive experience in business analytics, operational transformation, management consulting, capacity planning, supply chain planning, process improvement, or a related field.
Experience leading teams with a mix of technical and business-facing skill sets.
Strong business and analytical acumen.
Demonstrated ability to structure ambiguous problems, develop hypotheses, design measurement approaches, validate data, generate insight, and make practical recommendations.
Experience building, improving, or owning models, forecasts, planning tools, decision-support tools, or operational measurement frameworks.
Strong understanding of how analytics supports operational planning and decision-making.
Comfort working with financial, operational, productivity, and performance data.
Ability to challenge model assumptions, analytical outputs, business logic, and recommendations.
Strong stakeholder management skills, including the ability to influence across functions and levels.
Clear communication skills, including the ability to explain complex analysis in simple business language.
Comfort spending time in operations to understand workflow, constraints, and execution realities.

Skills

Workflow analysis
Capacity planning
Labour modeling
Data analytics
Business analytics
Operational judgment
Planning discipline
Model validation
Stakeholder engagement
Execution
SQL
Python
R
Power BI
Tableau
Process improvement
Lean
Workflow analysis
Time studies
Process mining
Operational diagnostics

Location

243 Consumers Road, Toronto, Ontario, M2J 4W8

Work Type

Full time
Temporary with Benefits (Fixed Term)

Experience Level

Director

Education Level

Post-secondary education in Business Analytics, Operations Research, Engineering, Data Science, Computer Science, Finance, Economics, Business, or another analytical or operational discipline.

Salary/Compensations

$128,000.00 - $176,000.00 per year

Benefits

Benefits
Purchase discount program
Online learning through Academy

About the Company

At Shoppers Drug Mart, we’re innovating health and wellness in Canada.
From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.
We’re committed to building our talented team who champion collaboration, kindness and inclusivity.
Join our team, and help recognize a healthy future for your career and for all Canadians.

Equal Opportunity

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.
Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what customers and stakeholders expect of us.