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About the Role
Manage pharmacy operations, provide consultations, dispense medication, and maintain the dispensary, ensuring customer well-being and adherence to professional standards.
Responsibilities
- Acknowledge all customers approaching the Pharmacy
- Practice within federal/provincial, regulatory/legal requirements
- Ensure all privacy requirements are met, including customer confidentiality and consent management
- Provide counselling on prescriptions, over the counter/behind the counter products
- Practice to full extent of expanded scope with Professional Services, within your capability
- Be clearly identifiable to the public
- Ensure accuracy and appropriateness of all prescriptions dispensed
- Communicate with other health care professionals within the circle of care to provide customer care
- Maintain all records required in accordance with legislation, standards of practice, and policy
- Control access to the dispensary with respect to inventory and patient confidentiality
- Review and maintain Workflow Queues on a daily basis
- Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures
- Review of stock to identify expired inventory
- Oversight of current stock levels and medication orders from wholesaler
- Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
- Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy
- Involvement with financial reports as appropriate
- Read and action store communications on in-store web
- File incident reports when any customer or staff medication or privacy incidents occur
- Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues
- Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment
- Complete mandatory training and voluntary continuing education workshops, as needed
Requirements
- Independent thinking and decision making
- Proven ability to drive and build the business, lead by example and support enterprise programs
- Commitment to providing exceptional customer service
- Superior customer relations skills and a strong sense of professionalism
- Strong problem-solving skills including experience formulating and executing action plans
- Strong personal computing skills and knowledge of Pharmacy systems a definite asset
Skills
- Pharmacy operations management
- Customer consultation
- Medication dispensing
- Dispensary maintenance
- Health & Safety procedures
- Continuing education
Location
- ON
Work Type
- Full-time
- Part-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $54.00 - $65.00 / hour
Benefits
- Purchase discount program
- Flexible and varied schedules
- Competitive pay
- Online learning through Academy
About the Company
- Locally owned and operated store delivering health, beauty and convenience services.
- Associate Owner model with support of a national brand.
- Recognize Canada's diversity as an opportunity to better serve their communities.
- Compliance with laws is part of the Code of Conduct.
Equal Opportunity
- Accommodation is available upon request for applicants and colleagues with disabilities.