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About the Role

US Foods is committed to your continuous growth and development. This role partners with Accounts Receivable (AR) management to monitor department workflow, provide expertise and training for AR associates, and ensure strong customer and market results. It offers backup support for management and ensures adherence to policies, procedures, and GAAP.

Responsibilities

• Monitors workflow and ensures accurate and timely payment recording according to SLA timelines.
• Provides coaching, guidance, and training on advanced concepts, procedures, complex customer payment issues, and system applications.
• Supports associates in resolving errors and out-of-balance conditions.
• Offers escalation support and advanced knowledge, including professional customer service guidance for inbound calls and inquiries.
• Performs complex research, corrections, and customer account analysis using multiple systems.
• Supports recoveries involving system failures through ACT Fast, IT partnerships, or workarounds.
• Assists management in monitoring the internal control environment, including Cash On Account research and Out of Balance report resolution.
• Provides supplemental support to team members to achieve daily goals due to absences, workload, or system cut-offs.
• Provides AR management with associate metrics based on error research, audit findings, and procedure compliance.
• Researches associate errors to assess root causes and provides documentation, audit findings, and refresher training.
• Compiles, validates, and organizes documents for legal or audit purposes.
• Verifies financial integrity for payment transfers, deductions, and write-offs across markets, regions, and groups.
• Ensures accurate recording of bad debt write-offs.
• Ensures team members understand and manage AR records in accordance with policies, procedures, and GAAP.
• Supports special projects and other duties as assigned by AR management.

Requirements

• Minimum three years of experience in a high-volume AR processing environment or a combination of a degree in an accounting or business-related field plus two years of experience.
• 1 year of experience training and guiding associates or prior AR or business management experience.
• Advanced skills with Windows and Microsoft software including Word, Excel, Outlook, PowerPoint & Access.
• Strong training, communication, and interpersonal skills required.
• Ability to communicate clearly, professionally, and tactfully.
• Ability to effectively address escalated situations involving challenging or irate individuals.
• Exceptional customer service, issue resolution, judgment, and analytical skills required.
• Must support and demonstrate the company’s culture beliefs.
• Ability to master a significant array of processes and procedures.
• Ability to effectively prioritize multiple tasks and projects with varying deadlines and priorities.
• Experience and expertise in up to 25 systems, applications, and portals including AR mainframe systems (e.g., Tandem, Dynamics, CSB), payment application matching systems, invoicing, bank websites, and specialized application portals (e.g., ACH/EFT, credit card, NSF, and wire transfers).

Skills

• Windows
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Access
• Training
• Communication
• Interpersonal skills
• Customer service
• Issue resolution
• Judgment
• Analytical skills
• Tandem
• Dynamics
• CSB
• ACH/EFT
• Credit card processing
• NSF
• Wire transfers

Location

• Remote

Work Type

• Fully remote

Experience Level

• Minimum three years experience in a high-volume AR processing environment
• Two years experience with a degree in an accounting or business-related field
• 1 year experience training and guiding associates or prior AR or business management experience

Education Level

• High school diploma or equivalent
• Associates or Bachelors degree in accounting, finance, business, or a related degree (Preferred)

Salary/Compensations

• $24 - $34

Benefits

• Health insurance
• Pre-tax spending accounts
• Retirement benefits
• Paid time off
• Short-term disability
• Long-term disability
• Employee stock purchase plan
• Life insurance
• Annual incentive plan bonus

About the Company

• US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities.
• US Foods is committed to your continuous growth and development.

Equal Opportunity

• EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status