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About the Role
As a Partner Outcomes Specialist, you will drive the ongoing success of our client sites—from onboarding through go-live and beyond. You will partner closely with the Partner Outcomes Manager, lead implementation projects, manage client relationships, and serve as the liaison between our health system partners and Assemble’s product and engineering teams. This opportunity is perfect for someone with clinical experience who has shifted toward health informatics or for a health IT implementation expert passionate about elevating hospital operations and clinical outcomes.
Responsibilities
- Lead onboarding and implementation for assigned client sites, from configuration to training, go-live, and ongoing support.
- Deeply understand client clinical workflows to identify and address gaps between current hospital practices and platform configuration.
- Monitor system utilization and drive adoption post go-live, directly engaging with users and site leaders to resolve issues.
- Serve as the main point of contact for your sites—charge nurses, nurse managers, and IT partners—ensuring responsive communication.
- Bridge communication across teams: clearly articulate workflow needs to engineering/product and system logic to clinical staff.
- Continuously improve internal processes and playbooks, sharing implementation insights to benefit the team.
Requirements
- At least 5 years of experience in healthcare, clinical practice, or healthcare technology implementation/customer success.
- Clinical experience (nursing, respiratory therapy, allied health, etc.) preferred, but an active RN license is not required.
- Proficiency with Epic or another major EHR preferred—whether as an end user, informaticist, analyst, or implementation specialist.
- Excellent interpersonal skills—you quickly build trust with clinicians, nurse leaders, and technical stakeholders.
- Ability to juggle multiple client relationships and projects without losing focus or details.
- Highly organized and process-oriented—you document as you go and can confidently handle ambiguity.
- Comfortable with reporting and dashboard tools to track client utilization and site health.
Skills
- Clinical experience
- Health informatics
- Health IT implementation
- Epic or another major EHR proficiency
- Interpersonal skills
- Client relationship management
- Project management
- Organization
- Process orientation
- Reporting and dashboard tools
- HL7 or other clinical integration/interoperability frameworks (Bonus)
- Subject-matter expertise for sales/pre-sales (Bonus)
Location
- New York City
Work Type
- Hybrid
- Full-time
Experience Level
- Senior individual contributor
About the Company
- Assemble is the AI platform transforming healthcare administration.
- We help healthcare leaders automate administrative tasks, streamline workflows, and enhance team collaboration, all to improve patient care.
- Our close partnerships with nursing and operations leaders fuel our efforts to modernize how healthcare teams coordinate, make decisions, and support one another.