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About the Role

Responsible for handling and dispatching all mail, packages, and interoffice correspondence. May also involve copy center activities, reception, hospitality, and other assigned duties.

Responsibilities

• Ensure total customer satisfaction through understanding customer expectations and proactive problem resolution.
• Receive, sort, and deliver all incoming mail and packages within established time frames.
• Wrap, seal, weigh, affix postage, and dispatch all outgoing mail and packages according to postal regulations.
• Prepare and package outgoing overnight items (e.g., Federal Express, UPS) to meet deadlines.
• Log and deliver incoming overnight packages within established time frames.
• Log outgoing and incoming items and review for accuracy and completeness.
• Organize and distribute supplies to employees, verify orders, and monitor inventory.
• Handle items for distribution to employees, affiliates, and dealers.
• Operate photocopy machines, ensuring quality and accuracy of copies.
• Perform minor maintenance on photocopy machines, such as clearing paper jams and placing service calls.
• Operate facsimile machines, send and receive faxes, and maintain logs.
• Input facsimile data into the computer for client chargeback where appropriate.
• Generate activity and confirmation reports for facsimile transmissions.
• Prepare monthly production and volume reports for productivity measurement and billing.
• Perform administrative duties such as inserting, copying, photocopying, and faxing.
• Set up and maintain kitchen areas and conference rooms, order food, and make coffee.
• Provide reception services, including answering telephones, taking messages, and greeting visitors.
• Move boxes, supplies, or furniture, and replace light bulbs.
• Perform document scanning.
• Prepare outgoing items for shipping.
• Learn new features and functionalities of copying machines, faxes, scanning, and shipping equipment.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent.
• 5+ years of experience in a mailroom or professional office environment.
• Thorough knowledge of all metering, weighting, logging, and other shipping procedures.
• Proficiency in computer skills.
• Ability to perform complex functions of various equipment and systems without supervisor guidance.
• Excellent customer service, professional attitude, and appearance.
• Ability to work overtime and meet deadlines.
• Requires regular twisting, turning, squatting, bending, reaching, lifting, and prolonged periods of sitting, standing, or walking.
• May regularly lift and carry up to 20 lbs and move over 50 lbs with a mail cart.
• May occasionally lift up to 50 lbs.
• Frequent use of hand and foot controls.
• May occasionally need to climb stairs.

Skills

• Customer service
• Problem identification/resolution
• Relationship building
• Mail handling
• Package handling
• Interoffice correspondence
• Copy center operations
• Reception
• Hospitality
• Computer skills
• Equipment operation (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying)
• Administrative duties

Experience Level

• 5+ years

Education Level

• High school diploma or equivalent

Benefits

• Competitive pay & benefits
• Comprehensive training and development programs
• Employee discounts on entertainment, products, and services nationwide

About the Company

• A company focused on creating a positive work and client environment.