Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

OSL is seeking a dynamic Wireless Manager to lead operations at a Walmart Canada location, ensuring excellent customer experiences and driving sales performance. This role involves building and guiding a sales team, optimizing operations, and boosting profitability in a high-energy retail environment.

Responsibilities

• Oversee daily operations of the wireless department, ensuring smooth and efficient service delivery.
• Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation.
• Drive sales targets and performance goals by motivating the team and implementing effective sales strategies.
• Maintain in-depth knowledge of all products and services offered and ensure the team is also well-informed.
• Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards.
• Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
• Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes.
• Analyze sales figures, forecast future sales, and adapt strategies to market trends.
• Coordinate with the marketing department to implement promotional campaigns and sales initiatives.
• Ensure compliance with all company policies and procedures as well as legal regulations.
• Manage the department budget, including labor costs, supplies, and other expenses.
• Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment.
• Report to upper management on sales results, potential customer issues, and the overall performance of the department.
• Perform various other duties as needed.

Requirements

• Retail management experience in wireless or electronics.
• Demonstrated ability to drive team performance, sales results, and service quality.
• Strong communication and presentation skills, essential for effective leadership and customer interactions.
• Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities.
• Physical ability to lift 30-50 pounds.
• Capability to stand or walk for extended periods during shifts.
• Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics (preferred).
• Experience with recruitment, coaching, HR, and Canadian employment standards (preferred).

Skills

• Leadership Skills
• Technical Acumen
• Sales Proficiency
• Customer Focus
• Communication Skills
• Problem-Solving Skills
• Adaptability
• Organizational Skills

Location

• Canada

Work Type

• Full-time

Experience Level

• Retail management experience in wireless or electronics

Salary/Compensations

• 50-65k annually (and potential to make more!)

Benefits

• Competitive base salary
• Commissions
• Quarterly performance bonuses
• Up to 50% off wireless services
• RRSP matching
• Paid vacation
• Comprehensive training
• Career development opportunities
• Employee Assistance Program
• OSL's People and Culture Programs (OSL Cares, Women's Empowerment Mission)
• Daily access to earnings through Dailypay & Wisely cards
• Various discount programs
• Personalized in-store and online LMS training
• Partnerships with educational institutions like Franklin University

About the Company

• OSL is a dynamic and people-centric company excelling in outsourced sales services for North America's leading Fortune 500 firms.
• We've built our legacy on passionate employees, exceptional customer service, and enduring relationships.
• We offer an exceptional benefits package, a dynamic environment prioritizing people, and the unsurpassed opportunity to learn, grow, and thrive.

Equal Opportunity

• We are committed to employing a diverse workforce and are an equal opportunity employer.
• Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.