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About the Role

As a Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist), you will provide an exceptional patient experience by performing venipuncture and other clinical support services. You will act as a patient ambassador, remove barriers to care, and maintain the office environment. This role serves as the first point of contact for patients and provides support as needed. Float specialists support multiple offices within a market.

Responsibilities

Use C-I-CARE framework in all patient interactions, ensuring a positive in-office experience through patient intake, schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach assistance.
Provide venipuncture services for pediatric to geriatric patients.
Perform and assist with extended scope duties including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
Maintain high standards of in-office care through proper specimen labeling, handling, processing, inventory upkeep, and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers with clerical duties such as biometric screening forms, medical record review, billing inquiries, and DOH reporting.
Perform all front of house duties including check-in/check-out, insurance verification, paperwork tasks, prepping tests, and meeting service level expectations.
Contribute to team development through rounding, team huddles, problem-solving, and supporting providers with ad hoc requests.
Perform opening and closing duties, including daily office upkeep, maintaining patient and employee spaces, restocking supplies, and organization.
Utilize technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System for team interaction and daily tasks.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
Strong written and verbal communication skills in English; bilingual applicants encouraged.
A High School Diploma or equivalent.
Proficiency in computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multi-disciplinary teams (experience with remote teams is a plus).
Proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
Proven track record of persisting through change, taking action on challenges, and learning quickly and effectively in new situations or tasks.

Skills

Venipuncture
Clinical support services
Patient interaction
Customer service
Communication (written and verbal)
Billing and insurance
Specimen collection
EKGs/ECGs
Vitals
Ear lavages
Vaccines
PPD tests
Swabs
Inventory upkeep
Tool sterilization
Clerical duties
Computer proficiency
Teamwork
Problem-solving
Technology suite proficiency (Slack, G-suite, Zoom, Circulation, RingCentral, EMR)

Location

Austin, TX

Work Type

Full-time
Onsite

Experience Level

Entry Level

Education Level

High School Diploma or equivalent

Benefits

Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs
401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance
Disability insurance
Malpractice Insurance
UpToDate Subscription
Continuing Medical Education (CME) stipend
Rounds
Discounted rate to attend One Medical’s Annual REAL primary care conference

About the Company

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable.
We are transforming healthcare by improving the experience for patients, providers, employers, and health networks.
Our services include seamless in-office and virtual care, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health.
One Medical joined Amazon in February 2023 to deliver exceptional healthcare to more consumers and achieve better health outcomes.
We are building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive.

Equal Opportunity

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.