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About the Role

White Cap offers an exciting and diverse work environment with a variety of career opportunities. We are committed to Building Trust on Every Job through knowledgeable, capable, and dependable associates who drive our success.

Responsibilities

• Ensures accurate order processing, pricing, and procurement while delivering dependable service to customers.
• Supports associates and customers through transparent communication, teamwork, and operational excellence.
• Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery.
• Manages basic pricing within established guidelines to maintain margin goals.
• Coordinates non-stock procurement and logistics to meet customer needs.
• Handles payments securely, including credit card, check, and cash transactions.
• Identifies stock products and recommends comparable alternatives to support customer requirements.
• Oversees service commitments and escalated customer issues with relentless follow-up.
• Maintains accurate records and documentation for transactions and procurement activities.
• Provides advanced guidance on pricing strategies within established frameworks.
• Mentors associates on best practices and operational processes.
• Modifies processes to resolve situations.
• Relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes.
• Interprets procedures and policies to determine the course of action.
• Provides general guidance, direction, training, and technical assistance to junior-level support personnel.
• Contributes to employees' professional development.

Requirements

• Generally 5-7 years of experience in a related area of responsibility.
• 3+ years of inside sales experience with demonstrated leadership capabilities.
• Advanced knowledge of pricing strategies and margin governance.
• Strong problem-solving and decision-making skills for complex issues.
• Ability to collaborate cross-functionally and influence operational improvements.
• Skilled in coaching and developing associates for performance and growth.

Skills

• Order processing
• Pricing
• Procurement
• Customer service
• Communication
• Teamwork
• Operational excellence
• Logistics
• Payment handling
• Problem-solving
• Decision-making
• Collaboration
• Coaching
• Mentoring

Location

• Onsite

Work Type

• Full-time

Experience Level

• 5-7 years
• 3+ years

Education Level

• Technical certification or associate degree may be required in some areas.

About the Company

• White Cap is committed to Building Trust on Every Job.
• We are deeply knowledgeable, fully capable, and always dependable.
• If you’re looking to play a role in building America, consider one of our open opportunities.