About the Role
Our stores are the life and soul of our business, acting as the main touch points with our consumer base. As retail evolves, our stores must set the tone of what our brands are all about, providing a first-class experience and maintaining unquestionable in-store standards. The Sales Associate plays a key role in achieving these high standards by delivering great service and adapting to change.
Responsibilities
- Ensuring high levels of customer satisfaction through excellent service
- Acting as the first point of contact for authorizing discounts and resolving customer queries
- Demonstrating in-depth product knowledge as a brand ambassador
- Building and maintaining professional relationships with customers
- Providing outfit building and product recommendations for customers
- Assessing customer needs and providing assistance and information on product features
- Driving store KPIs and suggesting improvements
- Ensuring shop and stock room maintenance, presentation, and organization are addressed appropriately
Requirements
- Previous track record within hospitality or retail
- Effective communication skills
- Ability to collaborate to win
- Ability to inspire trust
- Ability to recognize and celebrate the contributions and achievements of others
- Ability to adapt quickly
- Ability to act with purpose and show a clear presence on the shop floor
- Ability to take ownership and make informed decisions to find in-store solutions
Skills
- Customer service
- Product knowledge
- Relationship building
- Sales
- Communication
About the Company
- Calvin Klein fosters an inclusive and collaborative culture by celebrating different perspectives, backgrounds, and beliefs.
- PVH are brand builders who focus passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world.
- PVH aims to be one of the best-performing brand groups in its sector.
- PVH is guided by its values and enabled by its scale and global reach, driving fashion forward for good, as one team with one vision and one plan.
- PVH strives to create a workplace environment where every individual is valued, and every voice is heard.
- PVH is committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.
Equal Opportunity
- PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.
- In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.
