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About the Role

Apex Entertainment is seeking an organized, energetic, and guest-focused Event Supervisor to oversee the successful execution of a variety of events, ensuring smooth operations and exceptional service from guest arrival through final payment.

Responsibilities

• Oversee daily operations of all scheduled events, including guest check-in, food and beverage service, attraction coordination, and overall event flow.
• Manage multiple events simultaneously while maintaining exceptional service standards, food quality, safety, and operational efficiency.
• Ensure all event details are executed according to Apex Entertainment standards, including room setup, décor, food and beverage service, attractions, and guest expectations.
• Serve as the primary on-site contact for guests and clients throughout their event experience.
• Proactively identify and resolve challenges to ensure a successful event from start to finish.
• Handle guest concerns and provide timely, professional solutions.
• Lead and supervise up to 20 event team members per shift, ensuring exceptional performance and guest service.
• Provide direction, support, and coaching to event staff throughout each shift.
• Communicate event details, priorities, and updates with Food & Beverage, Attractions, Events, and Operations teams.
• Maintain awareness of all events happening throughout the venue to effectively support guests and internal teams.
• Manage day-of staffing needs, including employee call-outs, schedule adjustments, and operational changes.
• Maintain accurate Event Orders within the CenterEdge Group POS system and make adjustments as needed.
• Complete event closeouts and process client payments accurately at the conclusion of each event.
• Conduct pre-event and post-event evaluations to review execution, guest satisfaction, and opportunities for improvement.
• Report event outcomes and feedback to the Events & Sales Manager.
• Complete additional duties and responsibilities as assigned by management.

Requirements

• Must be at least 18 years of age.
• Must have reliable transportation or a valid driver's license.
• Must have flexible availability, including evenings, weekends, holidays, and special events.
• Weekend availability is required.

Skills

• Strong leadership skills
• Strong communication skills
• Strong interpersonal skills
• Excellent organizational skills
• Strong attention to detail
• Ability to problem-solve quickly
• Ability to remain calm under pressure
• Ability to manage multiple priorities in a fast-paced environment
• Strong commitment to providing exceptional guest service

Location

• Apex Entertainment - Syracuse

Work Type

• Part-Time Hourly

Experience Level

• 1-2 years of experience in hospitality, food & beverage, event coordination, or a related field.
• Previous experience supervising or managing corporate events, private parties, banquets, or special events preferred.

Education Level

• High school diploma or GED required.

Benefits

• Competitive compensation
• Opportunities for advancement
• Flexible scheduling
• Free attractions
• 50% off select food items

About the Company

• At Apex Entertainment, we create memorable experiences for our guests while providing our team members with opportunities to grow and succeed.
• Fun, fast-paced team environment