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About the Role

Deliver a supportive and accurate service, helping every resident stay on the right track with their Council Tax. As a Council Tax Accounts Officer, you’ll be a trusted point of contact for our community, supporting residents with everything from billing queries to account support. We’re committed to making Council Tax as clear, straightforward and manageable as possible for everyone.

Responsibilities

• Regular contact with residents by phone, email and face-to-face, offering guidance and support on a wide range of Council Tax queries.
• Help people understand their bills, explain available discounts and exemptions and provide clear, practical advice tailored to their circumstances.
• Approach conversations with empathy and sensitivity when residents face financial difficulties, working with them to find manageable payment solutions.
• Ensure the recovery process is fair and supportive from initial billing through to the summons stage.
• Maintain accurate Council Tax records, updating the database carefully and actioning system reports within agreed timescales.
• Prepare cases for the Magistrates’ Court and provide support during hearings when required.
• Manage own workload and work closely with internal teams such as Benefits and Valuation, as well as external organisations including Citizens Advice and solicitors.

Requirements

• Strong standard of English and Mathematics.
• Confidence to explain complex calculations clearly.
• Ability to respond professionally to written correspondence.
• Good IT skills, particularly experience using revenues and benefits systems alongside standard office applications.
• Experience working within a Council Tax service in a busy environment.
• Good understanding of relevant legislation.
• Ability to approach sensitive conversations with empathy and professionalism.
• Ability to stay calm under pressure and find practical solutions when challenges arise.
• Positive and adaptable approach.
• Flexibility to support a service that continues to evolve alongside changing legislation and the needs of our residents.

Skills

• English qualification at Level 5 or above, or equivalent experience.
• Revenues and benefits systems experience.
• Standard office applications experience.

Location

• Borough (3 days per week)

Work Type

• Hybrid
• Full-time

Experience Level

• Mid-level

Education Level

• Level 5 English qualification or equivalent experience

Salary/Compensations

• Grade E
• Competitive salary
• New hires will start at the minimum of the advertised salary range.
• Employees receive annual salary increases until they reach the top of the pay scale.
• Employees will receive any agreed cost of living pay rises.

Benefits

• Dedicated training and coaching
• Exposure to projects like Second Home Premium and Council Tax Reduction schemes.

About the Company

• Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places.
• Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
• As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence.
• We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
• RBKC is investing in our people, our communities and our future.
• Our Revenues and Benefits team is known for being collaborative and supportive, offering a workspace where knowledge is shared freely and colleagues look out for one another.

Equal Opportunity

• We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
• We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.