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About the Role

This position requires supervision of field staff, including Account Managers and Supervisors. You will be responsible for the planning, organization, and direction of a mixed portfolio of accounts to ensure services exceed each client’s expectations. You will effectively maintain existing client relationships while promoting growth of new business within the market.

Responsibilities

• Maintain existing client relationships through networking and high-level facility management.
• Maintain open communications with clients regarding services and contract management.
• Ensure understanding and adherence to Union agreements and employee handbook for serviced facilities.
• Review and oversee budgets, payrolls, cost projections, and supply control records while maintaining exceptional customer service.
• Collaborate with Business Development teams and Account Managers to facilitate successful facility operations.
• Develop and implement long-term solutions to address customer needs.
• Assist with training and coaching of staff in areas such as general cleaning, advanced floorcare techniques, and managerial skills.
• Ensure all customer and quality standards are met by touring buildings with supervisors and staff, reviewing cleanliness, and verifying contracted scope of work.
• Act as a spokesperson representing the company's interests and perform other duties as designated by management or deemed necessary by business conditions.

Requirements

• Full understanding of Union agreements and employee handbook and assure those agreements pertain to facilities we service.

Skills

• Effective Communication Skills - Both written and verbal
• Strong Interpersonal Skills
• Networking Skills - Ability to create warm and friendly relationships with clients/peers
• Customer Focus - Staying in tune with customer expectations about quality and service
• Quality Improvement - Emphasizing high quality and taking action to improve
• Efficiency - Using time and resources efficiently
• Problem Solving - Assessing the problem and finding solutions
• Accountability - Personally exemplifying responsible and honest behavior
• Strong experience using Excel and the Microsoft Office Suite

About the Company

• GDI Services provides best in class integrated, high level, facility maintenance services to The United States and Canada.
• We have more than 30,000 team members who will effectively contribute to the success of ours and our customer’s businesses.
• With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.

Equal Opportunity

• GDI, Inc. is an Equal Opportunity Employer.