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About the Role

We are looking for an IT Support Manager to own, scale, and secure the core SaaS tooling, identity architecture, and endpoint management infrastructure that underpins our organisation. Working closely with our InfoSec and Engineering teams, you’ll work with the IT team to architect and drive our internal IT environment as Ravelin scales internationally.

Responsibilities

• Bridge operational excellence and security architecture.
• Focus on eliminating operational friction through automation.
• Harden our security posture.
• Design scalable systems that provide a seamless experience for our hybrid workforce.
• Transform manual IT processes into automated workflows.
• Drive Zero-Trust access models.
• Lead high-impact operational initiatives.
• Own our global MDM strategy using Jamf and Twingate to enforce baseline security controls, automated provisioning, and zero-trust network access across all managed devices.
• Architect and manage core identity controls (SSO/SAML, MFA, RBAC) across our enterprise SaaS stack (Google Workspace, Slack, Notion, 1Password), driving automated Joiner/Mover/Leaver (JML) workflows.
• Direct experience managing configuration management via Infrastructure as Code (Terraform).
• Evaluate, procure, and rationalise SaaS vendor tools and budgets.

Requirements

• Deep hands-on experience configuring and auditing enterprise identity platforms (SSO/SAML, Google Workspace, password management, and granular access controls).
• Proven experience deploying and maintaining Jamf at scale, along with modern network access solutions (Twingate, SASE, or ZTNA).
• Experience working with Crowdstrike.
• Practical knowledge of IT security posture (Gmail DLP, DNS filtering, phishing defences).
• Direct experience supporting audit readiness (SOC 2, ISO 27001, or similar frameworks).
• Experience going beyond GUI administration, using APIs, scripting, or Git workflows to automate joiner/mover/leaver processes and system inventories.
• Experience supporting cross-border teams across multiple international time zones in a hybrid or remote-first setup.
• Experience with Linux device management is beneficial.
• Candidates must meet pre-employment checks: unspent criminal convictions, employment verification, and right to work.

Skills

• SaaS and Enterprise Identity Mastery
• Advanced MDM and Network Security
• Endpoint Architecture and Zero-Trust Security
• Security and Compliance Fluency
• Automation-First Mindset
• Identity and Access Infrastructure
• Infrastructure as Code (Terraform)
• Linux device management

Location

• London

Work Type

• Full Time
• Hybrid
• Remote-First Environment

Experience Level

• Mid-senior

Benefits

• Flexible Working Hours
• Comprehensive BUPA Health Insurance
• £1,000 Annual Wellness and Learning Budget
• Monthly Wellbeing and Learning Day
• 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day
• Mental Health Support via Spill
• Aviva Pension Scheme
• Ravelin Gives Back
• Fortnightly Randomised Team Lunches
• Cycle-to-Work Scheme
• BorrowMyDoggy Access
• Weekly Board Game Nights & Social Budget

About the Company

• Ravelin scales internationally.