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About the Role

The Senior Manager, Systems & Collaboration Platforms Business Operations is the business-side operational owner for Enterprise Planning and Collaboration Platforms. This role supports platform operations, governance, business administration, user support, and operational readiness across the enterprise, partnering with various departments to ensure platforms align with business objectives and governance standards.

Responsibilities

Execute operational priorities for Enterprise Planning and Collaboration Platforms, ensuring day-to-day administration, performance, reliability, and user readiness.
Serve as the business-side owner for platform operations, collaborating with Regeneron-Digital & Technology on system administration, user access, incident resolution, and upgrades.
Manage business administration processes, including access approvals, user onboarding, issue intake, and request tracking.
Coordinate User Acceptance Testing (UAT) for system enhancements and releases.
Establish and maintain operational standards, service processes, governance documentation, and knowledge articles.
Prepare decision records, impact assessments, and recommendations for governance forums.
Partner with stakeholders to ensure platform operations, governance, and business requirements align with enterprise standards.
Support governance and change-control processes by evaluating impacts and facilitating approved changes.
Monitor and report on key operational metrics such as user satisfaction, issue resolution, and platform adoption.
Identify and implement opportunities to improve user experience, platform effectiveness, and operational efficiency.
Provide operational guidance and support to functional SMEs, Change Agents, and business stakeholders.
Maintain operational records, documentation, and knowledge repositories.

Requirements

Minimum of a Bachelors degree and 8+ years in operational or enterprise planning, including experience facilitating cross-functional alignment.
Experience supporting enterprise planning, portfolio management, project management, resource management, or collaboration platforms in a biopharma, R&D, or regulated business environment.
Experience with Planisware, Planview Advisor, Microsoft 365, SharePoint, Power Platform, Power BI, or similar business operations and workflow platforms.
Experience developing or maintaining business-rule documentation, knowledge articles, UAT materials, operational SOPs, decision records, or governance documentation.
Experience supporting platform governance, change control boards, release management, access governance, template governance, or operational support models.
Familiarity with data stewardship, data governance, analytics/reporting, and enterprise glossary concepts is preferred.
Experience tracking adoption, user engagement, operational metrics, support trends, and service performance indicators.
Demonstrated success leading cross-functional initiatives and influencing stakeholders across a complex matrix organization.

Skills

Planisware
Planview Advisor
Microsoft 365
SharePoint
Power Platform
Power BI
Business Operations Platforms
Workflow Platforms
Platform Governance
Change Control
Release Management
Access Governance
Operational Support Models
Data Stewardship
Data Governance
Analytics
Reporting
Enterprise Glossary
User Experience Improvement
Operational Efficiency
Cross-functional Alignment
Stakeholder Management

Location

Tarrytown, NY
Warren, NJ

Work Type

On-site

Experience Level

Senior
8+ years

Education Level

Bachelors degree

Salary/Compensations

$134,400.00 - $219,200.00

Benefits

Annual bonuses or other incentive plans
Equity awards
Pension or retirement benefits
401(k) company match
Health and wellness programs
Fitness centers
Insurance benefits (e.g. medical, dental, vision, life and disability)
Paid time off
Family support benefits

About the Company

Regeneron is committed to building a workplace with an inclusive culture.
Regeneron offers a competitive and comprehensive total rewards package.
We believe we do our best work when we are together.

Equal Opportunity

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law.
Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.