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About the Role

This role is crucial for supporting Rakuten Insight's business by gathering essential client data. You will manage budgets and resources, aiming to improve productivity and quality through automation and streamlined outputs. The research results directly contribute to corporate product and service strategy planning and decision-making, offering opportunities for logical thinking, multitasking, negotiation, and marketing research knowledge development.

Responsibilities

Mediate between clients, sales teams, and internal departments for internet research projects.
Direct the internet research process from survey questionnaire confirmation, creation, distribution, tabulation, to results delivery.
Grasp the overall outline of survey research projects.
Review questionnaires and confirm with clients.
Instruct teams on creating questionnaire screens.
Check survey specifications and content, and make revisions.
Distribute questionnaires to survey panelists and collect responses.
Request data tabulation and deliver results.
Oversee report creation and delivery to clients.
Ensure accuracy and speedy execution of research processes.
Utilize multiple in-house systems for project progression.

Requirements

Approximately 3 years or more of experience in coordinating and handling projects/cases by mediating between clients and internal members (e.g., in editing, production, or as a Web Director).
High communication skills, including clear logical writing and speaking, and the ability to understand conversations.
Ability to perform multitasking.
Experience in training new employees.
Ability to collaborate with team members and work towards achieving business goals.

Skills

Logical thinking
Multitasking capabilities
Negotiation skills
Marketing research knowledge
Project coordination
Client mediation
Survey design
Data analysis
Reporting

Location

Futako Tamagawa Rise Office, 2-21-1 Tamagawa, Setagaya-ku, Tokyo

Work Type

Full-time
Onsite

Experience Level

Mid-career hires welcome
No prior marketing or research experience required

About the Company

Ad & Media Company provides advertising and marketing services, including digital advertising, research, and influencer business.
Offers end-to-end solutions for marketing, from strategy to execution, performance measurement, and data analysis.
Operates marketing-related businesses such as 'Rakuten Marketing / LinkShare,' 'Rakuten Data Marketing,' and 'Rakuten Insight.'
Forms the core of Rakuten Group, fostering personal growth and career advancement.
Leverages over 100 million big data points connected by Rakuten Group's common ID for composite utilization.
Aims to accelerate AI technology application for automation, sophistication in data analysis, real-time insights, and enhanced decision-making support.
Integrated Rakuten Insight, Inc., Rakuten Insight Global, Inc., and the Cho-Mini Job business in December 2024 for stronger data utilization synergy.
The Research Direction Section within the Data Solutions Department supports Rakuten Insight's business by gathering client data.