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About the Role

The Host is a personal representation of the service and overall hospitality of The Club lounge located inside the San Francisco International Airport. They set the tone for the guest’s entire visit. Upon arrival at the lounge the Host will greet the guest, calling them by name, check credentials and/or process sales and usher guest into the lounge. The Host provides lounge tours and completes guest discrepancy reports.

Responsibilities

Interact with guests via premier clubroom/bar environment in a professional and pleasant manner.
Welcome guests by name and assist them throughout their stay.
Be accountable and take ownership of the guest's experience from beginning to end.
Employ the Guest First philosophy in meeting guests' needs and expectations.
Listen to the guest's needs, offering confident recommendations, resulting in high satisfaction.
Make decisions quickly and effectively when unanticipated situations arise, putting guest experience at the forefront.
Be knowledgeable about the lounge, each guest and the surrounding area.
Communicate with guests over the phone and in person.
Provide all information guests need to enjoy their stay, including information on facilities and booking services.
Possess basic working knowledge of alcoholic beverages and food offerings.
Complete paperwork related to daily sales, passenger counts and miscellaneous reporting.
Follow established safety procedures.
Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
Perform other duties as assigned.

Requirements

Strong communication skills and willingness to work as part of a team.
Ability to effectively and pleasantly present information one-on-one and in group settings to guests and other team members.
Passion for servicing guests with proactive solutions.
Ability to follow directions and procedures.
Effective time management and organizational skills.
Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner.
Ability to maintain composure under pressure.
Awareness of surroundings and cultural differences.
Ability to maintain a presentable and polished appearance in keeping with service standards.
Must be able to stand during entire scheduled shift.
Ability to handle the stress of a face-paced work shift up to ten (10) hours.
Ability to lift and / or move up to 40 pounds.
Ability to walk, bend, twist, and stand to perform normal job functions.
Report to work on a regular and timely basis.
Must be able to pass and obtain security background check and clearance to work in airport environment.

Skills

Hospitality Focus
Guest Experience
Active Listening
Reading Comprehension
Speaking
Writing
Conflict Resolution
Problem Solving

Location

San Francisco International Airport

Work Type

Full-time

Salary/Compensations

$23.00 per hour

Benefits

Medical Insurance (Health, Dental, Vision)
Disability Insurance
Vacation and PTO
401K Plan with generous Company Matching
Employee Assistance Program (EAP)
Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

About the Company

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business.
HPH earned Crain’s Fast 50 Award in 2026 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area!
We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management.
With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply.
Learn more about us at hph-us.com.

Equal Opportunity

HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply.