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About the Role

Interac Real Time Payments Command Centre is recruiting a Technical Support, Coordinator to join a growing team that supports growth and professional development.

Responsibilities

• Monitor application and infrastructure health, identifying and addressing potential issues before they escalate.
• Respond promptly to incidents and outages, ensuring minimal downtime and impact on operations.
• Identify, report, and investigate/escalate potential incidents.
• Conduct initial triage, including performing an impact assessment of detected events.
• Escalate events for further investigation by Level 2 Support teams.
• Collaborate with cross-functional and support teams to resolve complex technical issues.
• Perform technical recovery procedures.
• Document incidents, troubleshooting steps, and resolutions clearly and concisely.
• Support the Incident, Change, Release and Problem management processes.
• Develop and maintain playbooks, Knowledge articles, and process documentation.
• Manage chronic, repeat, and aging incidents with proper internal/external escalations.
• Explore new automation opportunities for any repeated tasks to reduce human touch.
• Support and participate in new projects and initiatives.
• Perform other related tasks as required.

Requirements

• Fluency in both English and French (written and spoken) is required.
• Minimum of 2-3 years of work experience in technology operations in a 24x7 environment.
• Must be willing to work 12 hour shifts, in a 24x7 rotation schedule, including days, holidays, weekends, and overnights.
• Must have Government of Canada Secret Clearance or be eligible to obtain it.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.
• Must be willing to work 100% onsite, hybrid options are not available.
• Successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Skills

• Proficiency with event management tools and network monitoring systems.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with tools such as ServiceNow, Jira, Splunk, PagerDuty, Dynatrace.
• Experience working with basic Office Suite (Outlook, MS Teams, SharePoint, etc.).

Location

• 100% onsite

Work Type

• Full-time
• Onsite

Experience Level

• 2-3 years

Education Level

• Degree/diploma from a post-secondary educational program with specialization in Computer Science, Computer Engineering, Information Security Program, or equivalent work experience.

Salary/Compensations

• $58,000 - $65,000

Benefits

• Eligible for short-term incentive plan.
• Generous vacation and wellness days.
• Comprehensive employer-paid benefits coverage.
• Market-leading employer-funded RRSP program.
• Access to a free and confidential 24/7 employee & family assistance program.
• Pregnancy and parental leave top-up.
• Charitable donation matching with United Way.

About the Company

• Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
• Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection.
• Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.
• As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions.
• Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
• At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada.
• Investing in the Future – Help us unlock digital prosperity for all Canadians.
• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.
• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.
• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.
• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Equal Opportunity

• Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace.
• We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together.
• We are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.
• If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.
• Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.