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About the Role
Provide expert support and guidance across the EMEA Family Care Programme, managing complex parenting leave cases and ensuring a positive employee experience. Partner with HR teams and stakeholders globally to deliver high-quality case management and drive continuous improvement.
Responsibilities
- Provide expert support across the EMEA Family Care Programme.
- Manage complex parenting leave cases and policy queries across multiple countries.
- Ensure accurate case management, compliance, and timely resolution of escalations.
- Partner with HR and key stakeholders to support employees and improve the programme.
- Maintain EMEA resources, support projects, and drive continuous improvement initiatives.
- Provide guidance and support to colleagues while delivering an excellent employee experience.
Requirements
- EMEA HR advisory experience, including complex and sensitive case management.
- Knowledge of EMEA leave policies and multi-country HR processes.
- Experience working in a fast-paced corporate environment.
- Strong communication, organisation, and stakeholder management skills.
- CIPD Level 5 (or a relevant degree).
- Experience supporting EMEA-wide projects (Desirable).
- Proactive, collaborative, and solutions-focused approach (Desirable).
Skills
- Complex case management
- Parenting leave
- HR advisory
- Leave policies
- Multi-country HR processes
- Communication
- Organisation
- Stakeholder management
Location
- Client site based in the Farringdon/Blackfriars area of London
Work Type
- Permanent
- Full Time
- Office-based
- Working from home 1 day per week
Experience Level
- Essential
- Desirable
Education Level
- CIPD Level 5
- Relevant degree
Salary/Compensations
- £DOE
Benefits
- Flexible working
- Holiday entitlement
- Discounted childcare
- Employee recognition and awards
- Retail, leisure, and holiday discounts
- Wellbeing support and resources
About the Company
- At Bright Horizons Work+Family, we partner with some of the world's leading organisations to support their employees through every stage of life, enabling employees to thrive both at work and at home.
- We are recruiting a Family Care Programme Advisor to join one of our clients within the financial services sector.
- Bright Horizons is committed to safeguarding and promoting the welfare of children and young people.
- Proud to be a Great Place to Work for 20 years.
Equal Opportunity
- We are an inclusive employer and welcome people from all ages and backgrounds to apply.
- We will consider reasonable adjustments required by applicants.