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About the Role

East Greenbush Animal Hospital is hiring a full-time Lead Client Services Representative to be the knowledgeable, welcoming leader at our front desk, setting the standard for client service and team excellence. Guide and mentor the front desk team while ensuring smooth workflow and exceptional client experiences. Confidently discuss procedures, coordinate appointments, and anticipate client needs to support stronger relationships and better patient care.

Responsibilities

Deliver outstanding, compassionate client service and set the tone for the front desk
Act as a go-to resource for CSRs, offering support, guidance, and on-the-job coaching
Assist with training and onboarding new front desk team members
Resolve conflicts among front desk staff members
Screen telephone calls calmly, professionally, and empathetically
Assist Practice Manager with escalated calls
Ensure accurate scheduling, check-in/check-out, and client communication
Maintain strong knowledge of hospital services, policies, and pricing
Support daily workflow by communicating effectively with doctors, technicians, and management
Ensure phones, emails, and online requests are handled promptly and consistently
Model reliability, professionalism, and a positive attitude
Assist with front desk coverage and scheduling needs as necessary
Ensure accurate invoicing, estimates, and payment processing
Maintain organization and efficiency at the front desk
Identify opportunities to improve client experience and front desk processes
Adapt easily in a fast-paced, emotional, and ever-changing environment

Requirements

2 years of veterinary experience is required
Strong leadership and organizational skills
Excellent communication and interpersonal abilities
A genuine love for animals and a desire to contribute to their well-being

Skills

Proficiency in veterinary software systems is a plus

Location

East Greenbush, NY

Work Type

Full-time

Experience Level

Lead

Salary/Compensations

$23-$25 per hour

Benefits

Medical, dental, and vision insurance
Paid time off
401(k) plan
Professional development opportunities
Employee pet discount

About the Company

East Greenbush Animal Hospital is a progressive 5-doctor small animal practice near Albany, NY, founded in 2003.
The staff offers quality and compassionate veterinary health care to the people and pets of the Capital District.
The hospital is full-service, offering preventative veterinary care, orthopedic and soft tissue surgery, dentistry with dental radiography, internal medicine, digital x-ray and ultrasound.
The hospital is paperless and well-equipped with a full suite of general practice equipment, including digital x-ray in a brand-new dental room, dual-table surgical suite, therapy laser, and ultrasound.
The facility is 7,200 square feet and state-of-the-art, designed to maximize comfort and minimize stress for patients and owners.