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About the Role
Every customer interaction shapes their perception of Harbor Point Energy. In this role, you will transform everyday service moments into long-term customer relationships, ensuring homes are warm, businesses operate, and communities are powered. Your work directly supports customer retention, operational efficiency, and company growth.
Responsibilities
- Handle inbound and outbound customer calls with clear, respectful, solution-focused communication.
- Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed.
- Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances.
- Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts.
- Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting).
- Depending on location, assist with accounts payable processing and other office operations.
Requirements
- High school diploma, GED, or equivalent experience.
- 1–2 years of professional customer service experience.
- Comfort handling phone-based conversations with customers about service, billing, and scheduling.
- Ability to track details accurately across multiple systems and documents.
- Reliable attendance and the ability to follow established processes.
Skills
- Customer service
- Communication
- Problem-solving
- Attention to detail
- Administrative support
- Billing systems
- Route management
- Customer account maintenance
- Retention campaigns
- Collections
- Outbound calling
- Office operations
- Accounts payable
Location
- Remote
- Onsite
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- High school diploma
- GED
Salary/Compensations
- $19-20 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- 401(k) with company match
- Tuition reimbursement
- Employee Assistance Program (EAP)
- Voluntary life insurance
- Voluntary AD&D coverage
- Voluntary short-term disability coverage
- Paid holidays
- Paid time off
- Basic life/AD&D coverage ($50,000)
- Long-term disability coverage
- Propane discount
About the Company
- Harbor Point Energy is a growing company with deep roots in local communities.
- We pride ourselves on doing right by our customers and each other.
- Our team is practical, supportive, and straightforward.
- We work hard, help each other during busy times, and value trust over hierarchy.