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About the Role

The Inside Sales Representative drives revenue growth by managing and expanding customer relationships through remote communication. This position focuses on understanding customer needs, presenting tailored solutions, and closing sales while maintaining high customer satisfaction. The role requires effective use of CRM systems to track interactions, manage leads, and forecast sales opportunities. Collaboration with outside sales teams and other departments ensures a seamless customer experience and maximizes sales potential. This role contributes to the company’s market presence and profitability by consistently meeting or exceeding sales targets in a fast-paced environment.

Responsibilities

Engage with prospective and existing customers via phone, email, and CRM platforms to identify needs and present appropriate products or services.
Manage and update customer information and sales activities within CRM software to ensure accurate and timely data.
Develop and maintain a thorough understanding of assigned sales territories and market trends to identify new business opportunities.
Collaborate with outside sales teams and internal departments to coordinate efforts and optimize customer satisfaction.
Meet or exceed monthly and quarterly sales targets while maintaining high standards of customer service and professionalism.

Requirements

Proven experience in inside sales or a related sales role.
Proficiency with CRM software and tools, such as Salesforce.com.
Strong computer skills, including familiarity with Microsoft Office and other sales-related applications.
Excellent communication and interpersonal skills to effectively engage with customers.
Ability to work efficiently in a fast-paced, target-driven environment.
Experience with outside sales or field sales to complement inside sales activities.
Knowledge of sales territory management and strategic planning.
Familiarity with customer relationship management best practices.
Bilingual abilities, particularly in English and French, to support diverse customer bases in Canada.
Electrical Knowledge is an asset.

Skills

Inside sales expertise
Proficiency with CRM software
Strong computer skills
Familiarity with sales territory concepts
Experience with outside sales
Adaptability
Time management
Ability to maintain focus on sales goals
Excellent customer service delivery

Education Level

Post-secondary education in business, marketing, or a related field.