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About the Role

The Student Engagement Officer supports student success and visa requirements by monitoring and promoting academic engagement and attendance. This role focuses on early identification of disengagement or barriers to participation, using data to support timely interventions. The officer will collaborate with academic and professional services teams to help students stay connected to their studies, understand expectations, and navigate University processes and visa requirements. Additionally, the role provides specific support for students needing reasonable adjustments and partners with specialist services for broader student support needs. A key aspect involves maintaining engagement monitoring systems and coordinating case management at the School level, ensuring accurate record-keeping and communication.

Responsibilities

Coordinate key support and engagement processes to deliver an outstanding student experience.
Work in partnership with colleagues across the University.
Ensure students can access necessary support at the right time.
Provide a professional, supportive, and inclusive service to students.
Act as a first point of contact for reasonable adjustment and engagement related queries.
Proactively identify barriers to student engagement.
Monitor student engagement, attendance, and learner analytics to identify students needing support.
Coordinate engagement-related casework, follow-up actions, and communications.
Maintain accurate records and ensure compliance with University policies and visa requirements.
Provide guidance on Student Support Plans and reasonable adjustments.
Signpost students to specialist services where appropriate.
Build effective relationships with academic and professional services colleagues.
Contribute to School-wide engagement initiatives.
Support continuous improvement of processes that enhance student success and retention.

Requirements

Experience providing high-quality student, customer, or administrative support in a complex environment.
Excellent organizational, communication, and interpersonal skills.
Ability to manage competing priorities and handle sensitive situations professionally.
Strong data management and analytical skills.
Confidence using digital systems and Microsoft Excel.
Ability to work collaboratively.
Ability to exercise sound judgement.
Ability to maintain confidentiality.
Ability to support inclusive practices and reasonable adjustments.

Skills

Data management
Analytical skills
Digital systems
Microsoft Excel
Communication
Interpersonal skills
Problem solving
Data-informed decision making
Process improvement
Relationship building

Location

City St George’s

Work Type

Internal Applicants Only

Salary/Compensations

Sector-leading salary

Benefits

Pension scheme
Comprehensive package of staff training and development

About the Company

City St George’s, University of London is the University of business, practice and the professions.
The combined university brings together the expertise and excellence of City, University of London and St George’s, University of London.
The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology.
Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.
Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Equal Opportunity

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.
City St George’s operates a guaranteed interview scheme for disabled applicants.