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About the Role

This role focuses on leading and developing teams, driving financial performance, and ensuring exceptional customer service within a store area. It involves managing operations, merchandising, and associate development while upholding company values and standards.

Responsibilities

Lead and develop teams through teaching, training, and feedback.
Communicate and collaborate with associates on store operations, business initiatives, and company direction.
Implement business solutions and communicate objectives effectively.
Model and demonstrate exceptional customer service standards.
Manage and support customer service initiatives and resolve customer issues.
Develop and implement action plans to improve customer experience.
Drive financial performance and sales by reviewing financial statements and managing expenses.
Monitor merchandise presentation, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Provide supervision and development opportunities for hourly associates.
Hire, train, mentor, and recognize associates.
Assign duties, set clear expectations, and promote a belonging mindset.
Recruit and develop qualified associates to meet staffing needs.
Coordinate and oversee job-related activities and assignments.
Develop and maintain relationships with key stakeholders.
Support plans and initiatives to meet customer and business needs.
Identify and communicate goals, measure progress, and address improvement opportunities.
Demonstrate adaptability and promote continuous learning.
Ensure compliance with company policies and procedures.
Support company mission, values, and standards of ethics and integrity.
Uphold the Open Door Policy and guide associates in executing business processes.
Build high-performing teams and embrace diversity.
Create a workplace where associates feel seen, supported, and connected.
Attract and retain top talent, empower and develop individuals, and recognize contributions.
Maintain high standards of integrity, ethics, and compliance.
Act in a selfless, humble, self-aware, honest, fair, and transparent manner.
Deliver results while prioritizing the customer.
Adapt to how, where, and when customers shop.
Apply everyday low price and everyday low cost business models.
Make decisions based on data and insights.
Balance short-term and long-term priorities.
Consider all stakeholders when making plans.
Display curiosity and a desire to learn.
Take calculated risks and demonstrate courage and resilience.
Encourage learning from mistakes.
Drive continuous improvement and adopt new technologies and skills.
Support others through change.

Requirements

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Associates will be required to attend and successfully complete all job-required trainings and assessments.

Skills

Customer service
Team leadership
Financial management
Merchandising
Inventory management
Operational processes
Associate development
Recruiting
Training
Mentoring
Performance management
Communication
Collaboration
Problem-solving
Adaptability
Continuous learning
Compliance
Ethics
Integrity

Location

470 ROUTE 211 E, MIDDLETOWN, NY 10940-2245, United States of America

Work Type

Full-time

Experience Level

Supervisory experience
Management experience

Education Level

2 years of college
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University

Salary/Compensations

$65,000.00 - $100,000.00
Performance bonuses
Regional Pay Zone (RPZ)
Complex Structure
State Pay Differential

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Live Better U education benefit program (tuition, books, and fees paid by Walmart)

About the Company

Walmart and its subsidiaries are committed to maintaining a drug-free workplace with a no-tolerance policy regarding the use of illegal drugs and alcohol on the job.
Walmart aims to create a safe and productive work environment.
Walmart is committed to becoming a regenerative company by making a positive impact for associates, customers, members, and the world.

Equal Opportunity

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.