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About the Role

The General Manager is responsible for driving store success by achieving sales goals, delivering exceptional customer experiences, and upholding brand standards. This role involves leading and motivating a team to foster a high-energy, inclusive, and results-driven culture.

Responsibilities

• Lead, coach, and develop a high-performing management and sales team.
• Drive employee engagement and retention through consistent feedback, recognition, and development plans.
• Ensure proper staffing levels and succession planning aligned with business needs.
• Create development plans for team members, ensuring readiness for future roles while fostering an inclusive and collaborative work environment.
• Conduct regular performance reviews, 1:1s, and coaching sessions.
• Responsible for the oversight, staffing and scheduling of local ROBO Shops.
• Achieve store sales targets and KPIs.
• Ensure outstanding customer service and resolve escalated issues as needed.
• Monitor customer feedback and implement strategies to improve service and satisfaction.
• Establish clear daily, weekly, and monthly sales targets and KPIs, inspiring and coaching the team to not only meet but exceed them.
• Ensure compliance with all company policies and safety procedures, as well as state/federal labor laws.
• Lead all aspects of daily store operations, guiding team leaders, ensuring flawless visual merchandising execution, and maintaining precise inventory control.
• Review business reports and operational metrics to uncover growth opportunities, streamline processes, and elevate overall performance.
• Manage labor budgets, payroll, and controllable expenses with efficiency and foresight.
• Maximize profitability through effective scheduling, labor management, and loss prevention strategies.
• Champion the brand’s mission, values, and visual standards throughout the store as well as a people first, customer obsessed culture experience.
• Promote a culture of belonging, creativity, and innovation in the workplace.
• Regularly lift, carry, push, and move merchandise and supplies weighing up to 50 pounds.
• Stand and walk for extended periods throughout scheduled shifts.
• Frequently bend, kneel, stoop, reach, climb ladders or step stools, and perform overhead work.
• Perform repetitive tasks such as receiving shipments, stocking merchandise, building displays, and organizing inventory.
• Work in varying temperature conditions, including stockrooms and receiving areas.
• Safely operate standard stockroom equipment and tools.
• Multitask and respond effectively in a fast-paced retail environment.

Requirements

• 4+ years of progressive retail leadership experience in a flagship environment, with a proven track record in driving high-volume sales and overseeing multiple tiers of direct-report leadership roles.
• Proven success in leading teams to meet or exceed sales and operational goals.
• Strong communication, decision-making, and problem-solving skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Skills

• Proficiency in POS systems
• Proficiency in workforce management tools
• Proficiency in Microsoft Office Suite

Location

• Fifth Avenue

Work Type

• Full-time

Experience Level

• 4+ years of progressive retail leadership experience

Salary/Compensations

• $115,000-$130,000 annually

Benefits

• 401k
• Health insurance
• PTO
• Paid sick leave
• Family leave
• On-the-job training
• Leadership development
• Stretch assignments
• Opportunities to take on larger responsibilities

About the Company

• POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
• Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
• POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
• Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
• By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
• As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
• Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Equal Opportunity

• POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect.
• We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
• Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.
• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.