Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Drive customer success and business growth by architecting and implementing innovative solutions on Procore's SaaS platform. Translate complex business challenges into actionable strategies and execute global, programmatic engagements that maximize long-term customer value across enterprise portfolios. Partner with cross-functional teams to orchestrate end-to-end service motions, using strategic vision and deep SaaS expertise to design and govern programmatic delivery frameworks.

Responsibilities

Lead and execute complex, multi-solution engagements, transitioning customers from single-project implementations to global programmatic rollouts.
Establish and govern value-centric programmatic frameworks to ensure consistency, scalability, and predictable outcomes across international enterprise accounts.
Drive long-term Program Charters and strategic account roadmaps aligned with client executive goals and business architecture.
Partner with sales and customer success teams to build trusted advisor relationships with key client executives.
Orchestrate specialized cross-functional roles, programs, and workstreams across both pre-sales and post-sales delivery motions.
Partner with Solutions and Business Architects to ensure integrated technical roadmaps align with client executive milestones.
Surface data insights and performance metrics to optimize operational performance and inform strategic decision-making.
Oversee the successful delivery of continued success packages while managing resource allocation, timelines, and budgets.
Travel domestically 1–2 times per month, typically 1–2 days per trip. Potential for international travel.

Requirements

8+ years in SaaS Customer Success, Professional Services, or Technical Program Management (customer-facing or client delivery experience preferred).
4+ years of direct experience in or supporting the construction industry or an adjacent field preferred.
Demonstrated track record of designing global program governance frameworks, executive steering structures, and scalable delivery models for enterprise accounts.
Broad familiarity with enterprise SaaS architecture, integration patterns, and data ecosystem flows.
Strong data analysis skills with a demonstrated ability to uncover actionable insights, optimize account health, and build executive-level value realization reporting (ROI/KPIs).
Outstanding communication, stakeholder management, and documentation skills tailored for diverse technical and business audiences.
Collaborative mindset with an optimistic, ownership-driven approach to solving complex client challenges.

Skills

SaaS Customer Success
Professional Services
Technical Program Management
Construction industry knowledge
Enterprise SaaS architecture
Integration patterns
Data ecosystem flows
Data analysis
Stakeholder management
Communication
Documentation

Location

Carpinteria, CA
Austin, TX
Tampa, FL
Remote (US)

Work Type

Full-time

Experience Level

Principal
8+ years
4+ years

Salary/Compensations

Base Pay Range: 154,224.00 - 212,058.00 USD Annual
On Target Earning Range: 181,440.00 - 249,480.00 USD Annual
Potential for Equity Compensation and/or Bonus Incentive Compensation.

About the Company

Procore is committed to offering competitive, fair, and commensurate compensation.

Equal Opportunity

For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.