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About the Role

This role is a unique opportunity to step into the heart of a dynamic Marketing team during a period of transformation, bringing together multiple business groups under a unified governance and communications framework. As Marketing Operations Manager, you'll drive the processes, controls and operational excellence that enable high-quality customer and partner communications, while ensuring strong governance, compliance and stakeholder alignment. Operating at the intersection of marketing, finance, risk, procurement and leadership, you'll be the central force connecting strategy to execution and helping the business deliver meaningful outcomes at scale.

Responsibilities

Lead customer and partner communications production and approval process across multiple teams, ensuring partner communications are delivered efficiently, consistently and in line with compliance requirements.
Drive the integration of processes, controls and ways of working across a complex stakeholder environment, bringing structure and clarity to how work is governed and delivered.
Own marketing operational workflows, capacity planning and prioritisation, improving team efficiency, visibility and delivery outcomes.
Manage marketing budgets, forecasting and financial reporting, partnering with Finance to drive strong financial discipline and accountability.
Oversee supplier relationships, contracts and procurement processes, ensuring vendors are effectively onboarded, managed and delivering against expectations.
Build and embed fit-for-purpose processes, governance frameworks and risk controls that support operational excellence and continuous improvement.
Partner with stakeholders across Marketing, Finance, Risk, Legal, Procurement and senior leadership to influence decisions, solve problems and deliver business-critical initiatives.

Requirements

Experience as a Marketing Operations Manager, or in a similar operations, governance or project management role within a marketing environment.
Proven experience operating within a complex and/or regulated environment, with an understanding of governance, compliance and risk management practices.
Demonstrated success improving operational processes, workflows and team effectiveness through structured planning and continuous improvement initiatives.
Strong commercial and financial acumen, including experience managing budgets, forecasting, reporting and financial governance.
Experience managing external suppliers, contracts and procurement processes, ensuring strong commercial outcomes and service delivery.
Exceptional stakeholder management skills, with the ability to influence and collaborate across multiple business functions and seniority levels.
Strong project management, planning and organisational capabilities, with the ability to coordinate competing priorities and deliver outcomes in a fast-paced environment.
Demonstrated success improving operational processes, workflows and team effectiveness through technology, reporting and continuous improvement initiatives.
A pragmatic, solutions-focused approach, with the ability to bring structure, clarity and accountability to complex business challenges.
Provide two references.
Possess full working rights.
Complete police and credit checks through an online provider.

Skills

Project management
Organisational skills
Stakeholder engagement
Communication governance
Marketing operations
Budget management
Supplier management
Reporting
Process improvement
Commercial acumen
Financial acumen
Financial discipline
Accountability
Risk management
Compliance
Process integration
Workflow management
Capacity planning
Prioritisation
Procurement processes
Governance frameworks
Risk controls
Problem solving

Location

Australia
New Zealand

Work Type

6-month fixed-term contract
Full-time

Experience Level

Experienced Marketing Operations Manager
Operations leader
Project management

Benefits

Flexible work environment
Career pathways
Local and global mobility opportunities
Leading Learning Platforms
Support in professional development
Health and Wellbeing Programs
Accessibility and Checks

About the Company

Resolution Life Australasia is part of the Acenda Group, bringing together trusted life insurance brands with 176 years of combined heritage and deep expertise across local markets.
The Group includes Acenda Life, Resolution Life Australasia and Asteron Life New Zealand.
More than two million customers rely on us for life insurance, wealth protection and retirement solutions.
Our purpose is to help customers and their families live, save and retire with confidence.
We’re building an inclusive, dynamic and future focused business.
Joining us means stepping into a period of integration and growth, where your work will help shape our future.
If you’re energised by change and motivated by purpose, this is your moment to make an impact.

Equal Opportunity

As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process.
Please feel free to contact our Talent Team directly at talent@resolutionlife.com.au.