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About the Role

Opensity Solutions is seeking a Community Ambassador/Hospitality role to create a warm and inclusive environment, provide exceptional customer service, and ensure the seamless planning and execution of meetings and events. This role reports to the Lead Office Services Associate or the Client Relations Manager.

Responsibilities

• Greet and extend courteous assistance to visitors, residents, and community members.
• Engage in purposeful interactions, actively listening to individual needs, and providing comprehensive information about community amenities, events, and services.
• Cultivate positive relationships, demonstrating genuine care and interest in community members' well-being.
• Manage the front desk area, maintaining a professional appearance.
• Handle incoming calls, routing them to the appropriate personnel or taking detailed messages.
• Facilitate the orderly receipt and distribution of mail and packages.
• Schedule and coordinate meetings and events, working with diverse teams to secure availability and resources.
• Oversee meeting logistics, including venue arrangements, audiovisual setup, and catering services.
• Prepare meeting materials, including agendas, presentations, and relevant documentation.
• Provide technical support for virtual meetings, ensuring the seamless operation of video conferencing, audio connectivity, and screen sharing.
• Troubleshoot and resolve technical challenges during meetings.
• Stay updated on advancements in video conferencing technologies.
• Collaborate with the event planning team to orchestrate community events, workshops, and social gatherings.
• Manage event logistics, including venue arrangements, guest invitations, RSVPs, and setup.
• Offer onsite support during events.
• Serve as an intermediary among departments, gathering and disseminating information for community updates.
• Utilize diverse communication channels to distribute community-related information.
• Initiate interactions with community members to gather preferences, needs, and feedback.
• Collaborate with team members to introduce innovative engagement initiatives.
• Actively participate in training programs, including the utilization of the Cornerstone platform.

Requirements

• Ability to understand client inquiries and provide effective responses.
• Experience in using Microsoft Office products and applications.
• Understands the importance of delivering added value to clients.
• Team player who can keep a positive attitude, motivate peers, and build relationships.
• Ability to maintain confidentiality and security of any client information.
• Displays a pleasant and cheerful disposition at all times.
• Demonstrates accuracy and attention to detail.
• Detail-oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing.
• Solid decision-making skills within the scope of the position.
• Ability to meet deadlines and work under pressure.
• Good verbal and written communication skills.
• Ability to use technology.
• Prioritizing, flexibility, adaptability.

Skills

• Microsoft Office
• Client first mentality
• Attention to detail
• Multitasking
• Decision-making
• Meeting deadlines
• Working under pressure
• Verbal communication
• Written communication
• Technology use
• Prioritizing
• Flexibility
• Adaptability
• Video conferencing
• Technical support

Location

• Remote

Work Type

• Full-time

Experience Level

• Minimum 1 year of experience

Education Level

• High school diploma or equivalent
• College degree preferred

Salary/Compensations

• $25.00 USD per hour

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

About the Company

• Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms.
• At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth.
• Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
• Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Equal Opportunity

• Opensity is committed to fostering an inclusive, equitable, and accessible workplace.
• We believe diverse perspectives strengthen our teams and the work we do for our clients.
• Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
• We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
• Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.