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About the Role

The Retail Sales Associate is responsible for greeting customers, providing guidance on product location, and acting as a brand ambassador to ensure positive customer experiences. This role generates sales, advises customers on product use and care, and participates in merchandising and promotional activities while maintaining a high level of customer service.

Responsibilities

• Greet customers and provide guidance on where they may find items within the store.
• Provide award-winning customer service; build quality relationships with customers, suggest new services, and remind them of upcoming events.
• Generate sales.
• Advise customers on the use and care of accessories and provide advice concerning specialized products or services.
• Participate in merchandising and promotional activities.
• Maintain a high level of customer service.
• Assist with setting up merchandise displays.
• Work in partnership with store managers and other employees to maximize store sales and in-store presence.
• Ensure accuracy in all transactions, inventory, and procedures.
• Participate in all manner of store maintenance.
• Maintain a high level of product knowledge.
• Maintain a professional appearance, demeanor, and attitude always.
• Performs other duties as required.

Requirements

• Experience in retail sales preferred.
• Ability to work in a fast-paced, dynamic environment.
• Excellent customer service skills, interpersonal, organizational, and communication skills.
• Motivated and creative team player.
• Strong knowledge of retail sales principles, methods, practices, and techniques.
• Ability to build and maintain lasting relationships with customers.
• Strong communication skills (verbal & written).
• Self-motivation, with high energy, a positive attitude, and an engaging level of enthusiasm.
• Ability to perform basic mathematical calculations.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.
• Ability to stand for long periods of time.
• Ability to lift 25 pounds.
• Overtime as required.
• Clear criminal record.

Skills

• Customer service
• Interpersonal skills
• Organizational skills
• Communication skills
• Retail sales principles
• Relationship building
• Verbal communication
• Written communication
• Mathematical calculations
• Teamwork
• Merchandising
• Promotional activities
• Product knowledge

Location

• Toronto

Work Type

• Full-time

Experience Level

• Retail sales experience preferred

Education Level

• High school diploma or GED required
• Provincial Cannabis Certification

Benefits

• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount
• Access to perks like Perkopolis, Goodlife and many more

About the Company

• Founded in 2020, FIKA is a lifestyle brand redefining cannabis retail.
• FIKA has flagship locations in Toronto’s Union Station and Distillery District.
• The FIKA Company is the home of 20+ Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon.
• FIKA provides exceptional service in a variety of welcoming, intuitive, and diversified store environments.
• The FIKA Company retail family has evolved into the destination for every type of cannabis consumer.

Equal Opportunity

• The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.