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About the Role

The Administrative Assistant will support Resident Managers in processing applicant and resident files to ensure eligibility compliance. This role also involves acting as a receptionist when managers are in appointments, handling documentation, answering phones, filing, accepting rent payments, receiving work orders, and interacting with residents.

Responsibilities

• Serves as receptionist, answering phones and responding to emails when the Resident Manager is occupied.
• Receives and reviews resident applications for completeness.
• Shows available units if rent ready.
• Processes eligible applicants according to Burbank Housing’s procedures and program guidelines.
• Accepts rent payments from residents.
• Receives and reviews work orders from residents.
• Enters work orders into Yardi.
• Posts 24-hour notices to residents.
• Performs other duties as assigned.

Requirements

• High School Diploma.
• Associate’s Degree or Certificate in Administrative Services or Business Administration.
• 1-2 years of experience in a clerical or administrative position.
• Commitment and enthusiasm towards achieving Burbank Housing’s Mission and Vision Statements.
• Ability to work cooperatively and effectively with a diverse group of people.
• Ability to communicate proficiently both orally and in writing.
• Ability to prioritize and accurately work on multiple assignments simultaneously.
• Strong interpersonal relationship skills with an ability to recognize and respect confidential information and disclosures.
• Organizational and time management skills.
• Ability to take initiative and work with minimal supervision.
• Ability to write effective business correspondence.
• Ability to effectively communicate information and respond to questions from groups and individuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Attention to detail and high degree of accuracy required.
• Ability to analyze and interpret technical procedures and instructions.
• Ability to collect data, establish facts, and draw valid conclusions.
• Clean or acceptable criminal background history for employee and adults age 18 years and older who reside with employee.
• Working knowledge of Microsoft Office Applications (Word, Excel, Outlook, and Access) and Windows 10.
• Ability to maintain professionalism, remain calm, helpful, and pleasant under busy and challenging situations.
• Employee is regularly required to walk; sit; use hands to handle objects/operate keyboards, tools or controls; reach with hands and arms from the waist and above the shoulders; stoop; kneel and crouch; lift up to 30 pounds; talk and hear.
• A pre-placement physical is required.

Skills

• Microsoft Office Applications (Word, Excel, Outlook, and Access)
• Windows 10
• Bilingual (English/Spanish) a plus

Location

• Glenridge - SF - San Francisco, CA 94131

Work Type

• Full Time

Experience Level

• 1-2 years of experience in a clerical or administrative position

Education Level

• High School Diploma
• Associate’s Degree or Certificate in Administrative Services or Business Administration

Salary/Compensations

• $25.00 - $27.00 Hourly

About the Company

• Burbank Housing’s Mission and Vision Statements.