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About the Role
The VP, Consumer Bank Product is responsible for managing Synchrony’s Consumer Bank products across various channels. This role focuses on defining the vision, KPIs, and roadmap for digital deposit products (savings, money markets, CDs) across web and mobile, acting as a liaison between business strategy, customer experience, and technology teams.
Responsibilities
- Define the product vision and multi-year roadmap for digital deposit acquisition, onboarding, and servicing experiences.
- Own annual strategy planning and roadmap whitepaper creation with external benchmarking and latest thoughts around business needs.
- Partner with Consumer Bank SI, Pricing, CX, and Marketing teams to drive innovative product management and solutions.
- Monitor and measure product metrics and KPIs to define product success and prioritize future capabilities.
- Conduct competitive benchmarking and market analysis to identify whitespace opportunities and feature gaps.
- Maintain a strong understanding of competitor products and experiences, and proactively communicate and activate on industry trends.
- Coordinate with SI & Marketing to shape the product backlog; prioritize features based on customer impact, business value, and technical feasibility.
- Partner closely with Engineering, UX/Design, Data Science, Compliance, Legal, Fraud, and Operations to deliver high-quality releases.
- Coordinate with Marketing on go-to-market plans, customer communications, and feature adoption campaigns.
- Manage vendor and third-party partner relationships where applicable.
- Define KPIs and success metrics for all products and initiatives.
- Present performance updates and executive-level readouts to senior stakeholders.
- Perform other duties and/or special projects as assigned.
Requirements
- 7+ years of product management experience, preferably in consumer banking, fintech, or digital financial services.
- Ability to travel – 20%.
- You must be 18 years or older.
- You must have a high school diploma or equivalent.
- You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process.
- You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
- Legal authorization to work in the U.S. is required.
- Will not sponsor individuals for employment visas, now or in the future.
Skills
- Exceptional relationship building.
- Strong analytical skills.
- Digital technology skills.
- Strong understanding of deposit products (DDA, savings, CDs, money market) and associated regulatory landscape (Reg D, Reg E, FDIC).
- Demonstrated ability to deliver end-to-end digital experiences on web and mobile.
- Proficiency with Agile methodologies and tools (Jira, Confluence, or similar).
- Customer obsession with a strong eye for UX/UI quality.
- Analytical mindset; able to translate data into product decisions.
- Strong stakeholder management.
- Organizational influence.
- Comfort operating in ambiguity and driving clarity for the team.
- Excellent verbal and written communication skills.
Location
- Hybrid
Work Type
- Full-time
Experience Level
- 7+ years of product management experience
- Grade/Level: 12
Education Level
- High school diploma or equivalent
Salary/Compensations
- 110,000.00 - 185,000.00 USD Annual
- Eligible for an annual bonus based on individual and company performance.
Benefits
- Option to work from home near one of our Hubs or come into one of our offices.
- In-person engagement activities such as regular business or team meetings, training and culture events.
About the Company
- Synchrony’s Consumer Bank provides an award-winning suite of products, that help our customers save smart for today and tomorrow.
- We also serve as a primary funding source for the enterprise and are critical to Synchrony’s broader growth.
- When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued.
- Together, we’re building a future where we can all belong, connect, and turn ideals into action.
- More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
- We’re proud to have an award-winning culture for all.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
- Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.
- All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.