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About the Role
U-Haul is seeking a Reservation Manager Agent to support customers, field team members, and dealerships through reservation placement and equipment distribution. This role is dynamic and fast-paced, offering opportunities for growth within the organization.
Responsibilities
- Assist with calls from and to customers.
- Support field team members and U-Haul dealerships with equipment and reservation management and placement.
- Direct incoming customers' equipment to areas based on customer demand and productivity status to help balance regional market inventory levels.
- Review reports that aid in effective placement of equipment, customer reservations and contracts.
- Assist with the Company’s U-Box portable storage product.
Requirements
- High school diploma or equivalent.
- Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email.
- Proficient in customer service, time management and multitasking.
Skills
- Customer service
- Time management
- Multitasking
- Phone etiquette
- Word
Location
- Albany, New York, United States of America
Work Type
- Full-time
Education Level
- High school diploma or equivalent
Salary/Compensations
- $16.00 to $18.00 Hourly
Benefits
- Career stability
- Opportunities for advancement
- Mindset App Reimbursement
- Gym Reimbursement Program
- Health insurance & Prescription plans, if eligible
- Paid holidays, vacation, and sick days, if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- 24-hour physician available for kids
- Dental & Vision Plans
- Business travel insurance
- You Matter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
- Dave Ramsey’s SmartDollar Program
About the Company
- U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness.
- Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.
- U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
Equal Opportunity
- U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.
- Individual accommodations are available on requests for applicants taking part in all aspects of the selection process.
- Information obtained during this process will only be shared on a need to know basis.