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About the Role

As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences. Joining our airport crew means you're part of something significant!

Responsibilities

• Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards.
• Delegate effectively and inspire the team to maximize performance.
• Personally connect with customers, demonstrate products with passion, and consistently achieve individual sales targets.
• Contribute to overall counter goals.
• Conduct engaging daily team meetings, promote open communication, and recognize achievements.
• Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and charity initiatives.
• Ensure the counter is always fully stocked, monitor inventory levels closely, and report concerns to the Area Manager.
• Act as a key communicator between store/department managers and area managers.
• Oversee daily, weekly, monthly, and annual administrative tasks.
• Create fair and effective monthly staff rotas that optimize coverage and support sales goals.
• Maintain exceptional hygiene and housekeeping standards for the counter and displays.

Requirements

• Must be 18 or over to work in the airport.
• Must successfully complete 5 years of referencing checks.
• Must fulfil the requirements for a DBS check.
• Must complete mandatory airport training.
• Must obtain airport pass (process typically takes 6-8 weeks).
• Must have availability for early starts, potentially as early as 4 AM.
• Must have flexible availability including weekends, late nights, Bank holidays and holiday periods.
• Minimum 6 months of management experience.

Skills

• Sales Management
• Target-Driven Sales
• Teamwork and Motivation
• Business Growth
• Stock Optimisation
• Communication Leadership
• Efficient Administration
• Staff Scheduling Excellence
• Brand Presentation

Location

• Heathrow T5

Work Type

• Part-time
• Airport role

Experience Level

• Minimum of 2-4 years of prior customer service experience in a retail or hospitality environment
• Minimum 6 months of management experience

Salary/Compensations

• Competitive Commission Scheme

Benefits

• Product Discount
• Staff Sale
• New Launch Gratis
• Annual Leave
• Full Training provided
• Refer a friend scheme

About the Company

• The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we're the world's No. 1 brand dedicated to eyebrows.)
• At Benefit, we are all about feeling good, and nothing feels as good as belonging.