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About the Role
Axon 911 is building the future of emergency response by integrating modern 911 infrastructure with an AI intelligence layer. This role is crucial for deploying the world's first Cloud-Based Emergency Real-Time Communication Platform, ensuring interoperability and assimilation of highly available RTC and VoIP Signaling Services that meet stringent security and uptime standards.
Responsibilities
- Deliver a highly available 911 Infrastructure as part of a real-time communication team.
- Configure and troubleshoot Carbyne’s Emergency Communication Platform.
- Provide clients with customized communication solutions for Carbyne’s unified communications services.
- Install, maintain, integrate, and contribute to PBX projects and UC solutions.
- Create and maintain technical specifications and solution documents.
- Manage the onboarding of new customers in alignment with customer requirements and solution specifications.
- Provide technical support and training for the Operations team on 911 emergency communications systems.
- Gain a strong understanding of unified communications architecture, networking, and cloud computing.
- Interact with internal stakeholders including Operations, R&D, Sales, CTO Office, and Product Managers.
Requirements
- Proven experience with VoIP architecture.
- Hands-on installation experience deploying open-source UC (such as Kamailio, FreeSWITCH, Asterisk, etc.).
- Extensive knowledge and understanding of VoIP deployments and protocols like SIP, SDP, RTP, Web RTC, and their troubleshooting.
- Understanding of video/audio codecs, packetization, encryption, and transport.
- 3+ years of experience in solutions deployment of open-source VoIP solutions.
- 3+ years of experience in networking.
- Proven knowledge and experience in networking, full knowledge of the OSI model and deep understanding of 1-7 Network Layers.
- Good understanding of Linux environments, including bash scripting.
- Hands-on experience deployment on Private and Public network/security clouds (AWS).
Skills
- VoIP architecture
- Open-source UC deployment
- SIP
- SDP
- RTP
- Web RTC
- Video/audio codecs
- Packetization
- Encryption
- Transport protocols
- Networking
- OSI model
- Linux
- Bash scripting
- AWS
Location
- Manhattan
Work Type
- Hybrid
Experience Level
- 3+ years of experience in solutions deployment of open-source VoIP solutions
- 3+ years of experience in networking
Salary/Compensations
- $141,000—$188,000 USD
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, dental, and Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Snacks in offices
About the Company
- Axon's mission is to Protect Life.
- Axon brings together Prepared and Carbyne to create the only platform combining modern 911 infrastructure with an AI intelligence layer.
- Axon is committed to the well-being and safety of its employees and its impact on the environment.
- Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards.
Equal Opportunity
- Axon is an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion.
- We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work.
- If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.