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About the Role

Serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. Use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Perform preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Responsibilities

Install, maintain, and upgrade customer equipment
Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers
Collaborate with Senior Field Service Engineers and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
Train and mentor junior Field Service Engineers
Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
Coordinate and communicate directly with customers
Fulfill additional duties, as assigned

Requirements

Completion of an Bachelor's Degree, or equivalent military technical training, field service experience, or trade certification
4-7 years of work experience in semiconductor industry or other equipment support industry
Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
Strong knowledge of hand tools and their appropriate usage, including digital multimeters
Effective written and verbal communication skills
Basic knowledge of Microsoft Excel, Word, and PowerPoint
Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
Extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.
Requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Skills

Digital analytics
Basic diagnostic techniques
Electrical systems maintenance
Vacuum systems maintenance
Mechanical systems maintenance
Plasma systems maintenance
Hydraulic systems maintenance
Gas systems maintenance
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Hand tools
Digital multimeters

Location

Phoenix, AZ

Work Type

Full time
Onsite

Experience Level

4-7 years

Education Level

Associate's Degree
Bachelor's Degree

Salary/Compensations

$37.00 - $51.20

Benefits

Supportive work culture
Opportunities for learning, development, and career growth
Comprehensive benefits package
Eligibility for bonus and stock award program
Relocation assistance

About the Company

Applied Materials is the global leader in materials science and engineering solutions.
The equipment created and serviced is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips.
The company advances the world’s technology through materials science and engineering.

Equal Opportunity

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.