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About the Role

Life at Starwood Hotels is based on the idea of preserving the beauty of the world. We seek thoughtful and inspiring team members who understand the importance of people, collaboration, stellar service, and respect for nature. Our culture is caring and thoughtful, delivering good-natured and informed service to create fulfillment and well-being. A job here is about changing the world, little by little, as a mission-driven hotel company.

Responsibilities

Complete all tasks related to the setup, service, and breakdown of all Banquet events.
Fulfill all guest service needs according to 1 Hotel standards.
Anticipate and understand guest service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
Greet, welcome, and acknowledge all guests by name, responding to requests courteously and professionally.
Remain attentive to guest needs, providing dependable, punctual, and enthusiastic service.
Provide courteous, friendly, and efficient service to all internal and external guests.
Thank guests with genuine appreciation.
Conduct oneself professionally at all times and work professionally with colleagues and team leaders with a team-minded approach.
Attend pre-shift meetings to learn event details, including property and guest expectations.
Attend and participate in all required meetings.
Collect and transport all supplies needed for event setup, including china, glass, silver, linen, tables, chairs, decor, and props.
Set up and break down tables, chairs, buffets, linen, and props as specified by the Banquet Event Order.
Respond to and fulfill any special event arrangements.
Stock linen, china, silver, glassware, and supplies for service, ensuring good condition.
Maintain cleanliness and good condition of all banquet function spaces, including vacuuming, sweeping, dusting, window washing, polishing, and mopping.
Retrieve and track event materials, décor, props, crates, and boxes from delivery or drop-off areas and store them safely and securely.
Retrieve items from storage areas when needed.
Work professionally with colleagues and supervisors.
Maintain all event equipment, chairs, tables, and podiums.
Maintain all event linen.
Monitor and maintain cleanliness, sanitation, and organization of assigned station, back of house, storage, and service areas, practicing “clean as you go”.
Avoid breaking and report all breakage incidents.
Break down and remove any boxes and packaging used to unpack supplies and equipment related to banquet events.
Return any service carts used to transport supplies and equipment to their proper location.
Perform post-event cleaning tasks and breakdown of service.
Ensure all tables and chairs are set and the event room is clean and neat.
Return all food and beverage items and supplies to the proper area before checking out with the leader on duty.
Assist with room turns to complete event setups, including tables and chairs.
Maintain high standards of presentation, service, event supply quality, safety, and cleanliness.
Input real-time work orders via KYC on any guest concerns during interaction.
Convey with clarity in KYC any and all guest opportunities.
Perform any other reasonable duties as requested by the leadership team.
Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation, and driving necessary change.
Establish and maintain open, positive, collaborative, and professional internal and external relationships.
Develop lasting relationships with guests and secure repeat business.
Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Properly store flammable materials.
Ensure compliance with hotel policies, procedures, and standards with self and colleagues.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Be gracious and thank guests with genuine appreciation.
Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.

Requirements

Prior serving experience
Organized and proficient at multitasking
Reliable team player willing to learn and adapt to new situations
Able to lift at least 50 lbs.
Able to stand for long periods of time
Employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel.
Employees will be required to perform any other job-related duties assigned by their supervisor.

Skills

Strong communication and customer service skills
Proficient in verbal and written English communication
Food Handling certification (can be obtained during employment)

Location

On-site

Work Type

On Call
Full-time

Experience Level

Entry Level

About the Company

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Equal Opportunity

Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations.