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About the Role
Interact with customers to provide world-class service by offering helpful, courteous, and quality assistance. This includes flexing into various customer service roles, such as providing attentive service during vehicle returns, greeting customers, responding to inquiries, and processing rentals at the counter for a seamless experience.
Responsibilities
- Manage the rental and return process in compliance with Hertz policies.
- Welcome each customer with a smile.
- Represent Hertz professionally through appearance, language, and behavior.
- Ensure every customer receives a clean and safe vehicle.
- Take ownership of customer service experiences by resolving issues promptly.
- Contribute to teamwork and collaboration.
- Utilize company-approved sales and service techniques to identify customer needs.
- Offer optional products to meet customer wants and needs.
- Prepare rental and return documents accurately.
- Qualify customers according to company rental requirement guidelines.
- Provide customers with directions, maps, local area information, and service details.
- Review rental rates and service charges with customers.
- Ensure accuracy of return dates and times on rental agreements.
- Review all charges at vehicle return.
- Prepare Rental Agreement Folders with all required information.
- Answer phones in a friendly, helpful, and prompt manner.
- Assist customers by effectively resolving all customer service issues.
- Assist and coordinate customers in the queue to minimize wait times and promote efficient service.
Requirements
- Work flexible shifts including weekends and holidays.
- Work overtime as required.
- Work outdoors during all weather conditions.
- Stand for long periods of time.
Skills
- Passion for customer service and attention to detail.
- Self-motivated to achieve and exceed targeted goals.
- Strong computer proficiency, including typing and navigating multiple systems.
- Ability to multi-task on computer systems while engaging with customers.
- Proficiency in English.
- Good communication skills, both written and oral.
- Ability to communicate clearly and proficiently in English.
- Ability to work in a fast-paced environment with a variety of tasks.
- Excellent organizational and time management skills.
- Demonstrate professionalism and interpersonal skills.
- Proven experience of working well within a team.
- 100% customer focus, with proven experience in a customer-facing environment.
Location
- North America
- Europe
- The Caribbean
- Latin America
- Africa
- The Middle East
- Asia
- Australia
- New Zealand
Work Type
- Full-time
Experience Level
- Customer-facing experience
Salary/Compensations
- $18.50 per hour + Commission
- On Target Earning potential starting at 2%
- Monthly bonus plans up to 12%
Benefits
- Up to 40% off the base rate of any standard Hertz Rental
- Medical, Dental & Vision plan options
- Hertz-paid Basic Life Insurance (coverage equal to one-times base annual pay)
- 401(k) employer matching (dollar for dollar on the first 3%, 50 cents per dollar on the next 2%)
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs (Pet, Legal/Identity Theft, Critical Illness)
- Perks & Discounts (Theme Park Tickets, Gym Discounts & more)
About the Company
- Hertz Corporation operates Hertz, Dollar Car Rental, and Thrifty Car Rental brands.
- Has approximately 9,700 corporate and franchisee locations globally.
- Is one of the largest worldwide airport general use vehicle rental companies.
- The Hertz brand is one of the most recognized globally.
Equal Opportunity
- Hertz champions and celebrates a culture of diversity and inclusion.
- Takes affirmative steps to promote employment and advancement opportunities.
- Values the variety of perspectives, experiences, skills, and talents of employees.
- Encourages individuals to apply based on their unique characteristics.
- EOE, including disability/veteran.