Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Manage the day-to-day operations of a field crew responsible for maintaining and installing Verizon's Network. Actively coach, motivate, and support your team's professional development while leading union-represented employees to promote outstanding customer service in a safe working environment. Manage multiple tasks and prioritize based on the ever-changing environment and daily service delivery situations.

Responsibilities

Training, coaching, and counseling direct reports through observing employee quality and safety performance.
Engaging with employees to manage, evaluate and meet team performance and business metrics.
Conducting employee performance appraisals and communicating feedback effectively.
Supporting the installation, maintenance, and construction of network services.
Evaluating trends in data and identifies the root cause of issues to develop solutions to customer service or network issues.
Interacting with customers as needed to ensure service satisfaction.
Managing mandatory training on compliance, safety, systems and general process changes.
Maintaining and securing administrative records for tracking employee attendance, records of work performed, training completed and other important metrics.
Resolving grievances and workplace issues to maintain and enhance a positive working environment.
Traveling required within work geography. May be overnight at times depending on geography size.

Requirements

Bachelor’s degree or four or more years of work experience.
Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
Experience in managing and leading cross functional teams.
Valid driver's license.
Willingness to travel up to approximately 25% of the time.
Willingness to work extended hours when necessary, including weekends, holidays, after hours and on call as required for the needs of the business.

Skills

Strong communication skills.
Knowledge of outside plant network architecture including copper and fiber optics.
Experience in using Google Workspace suite, including tools such as Drive, Gmail, Meet, Docs, Sheets, and Slides.
Experience using virtual collaboration tools (i.e. Zoom, Blue Jeans, Slack, MS teams, etc.).

Location

New York

Work Type

Worksite-based
Onsite
Full-time

Experience Level

Four or more years of relevant experience

Education Level

Bachelor’s degree

Salary/Compensations

$90,500.00 - $158,000.00

Benefits

Medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
Matched 401(k) savings plan.
Up to 8 company paid holidays per year.
Up to 6 personal days per year.
Paid parental leave.
Adoption assistance.
Tuition assistance.
Premium pay such as overtime, shift differential, holiday pay, allowances, etc.
Up to 15 days of vacation per year, which grows with additional service.

About the Company

Verizon powers and empowers how people live, work and play by connecting them to what brings them joy.
Verizon drives innovation, creativity, and impact in the world.
The V Team is a community of people who anticipate, lead, and believe that listening is where learning begins.
In crisis and in celebration, Verizon comes together — lifting communities and building trust in how they show up, everywhere & always.

Equal Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.