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About the Role

As a Business Systems Analyst on Anthropic's BizTech team, you'll bridge the gap between business needs and technical solutions. You will translate complex business requirements into technical specifications and architectural decisions, ensuring engineering teams build scalable solutions. You'll collaborate with stakeholders to understand requirements, configure systems, and ensure the business technology ecosystem operates efficiently. This role requires analytical thinking and technical expertise to design, implement, and maintain systems that drive operational excellence.

Responsibilities

Drive end-to-end delivery of technical projects from conception through launch
Configure and customize business systems, including user permissions, workflows, and integrations
Manage technical vendor evaluation for business applications, including contract negotiations, service level agreements, and ongoing vendor performance assessment
Create and maintain comprehensive system documentation, including process flows, user guides, configuration specifications, and technical documentation
Lead knowledge management initiatives to ensure institutional knowledge is captured, organized, and accessible
Own technical risk assessment and mitigation strategies
Analyze current business processes and identify opportunities for automation and optimization
Act as a liaison between technical teams and business users, translating complex technical concepts into user-friendly language
Conduct system testing, validation, and user acceptance testing for new implementations and updates
Provide ongoing support and training to end-users
Monitor system performance and usage metrics to identify areas for improvement
Collaborate with cross-functional teams to ensure business systems integrate seamlessly with other platforms
Stay current with emerging technologies and industry best practices in business systems management

Requirements

5+ years of experience as a Business Systems Analyst or similar role in a technology-focused environment
Strong analytical and problem-solving skills with the ability to break down complex business processes
Experience with systems configuration and customization across various business applications
Skilled at requirements gathering and translating business needs into technical specifications
Excel at documentation creation and maintenance, with exceptional attention to detail
Experience managing vendor relationships and evaluating technology solutions
Effective communicator who can bridge the gap between technical and non-technical stakeholders
Thrive in a fast-paced environment with changing priorities and requirements
Experience with API integrations and iPaaS solutions
Passion for process improvement and automation
Proactive and self-directed with the ability to manage multiple projects simultaneously
Care about the societal impacts of your work and are excited about contributing to AI safety
Experience with enterprise level business systems
Knowledge of database management and SQL
Experience with project management methodologies (Agile, Scrum, etc.)
Certifications in relevant business systems or project management
Experience with business intelligence and reporting tools
Worked in high-growth startup environments
Knowledge of ITIL or other IT service management frameworks
Experience implementing knowledge management systems or intranets

Skills

Systems configuration
Systems customization
Requirements gathering
Technical specifications
Documentation creation
Vendor relationship management
Technology solution evaluation
API integrations
iPaaS solutions
Process improvement
Automation
Project management
Database management
SQL
Business intelligence
Reporting tools
ITIL
IT service management
Knowledge management systems
Intranets

Location

San Francisco

Work Type

Hybrid

Experience Level

5+ years

Education Level

Bachelor’s degree or an equivalent combination of education, training, and/or experience

Salary/Compensations

£130,000—£165,000 GBP

Benefits

Competitive compensation
Generous vacation
Parental leave
Flexible working hours
Optional equity donation matching

About the Company

Anthropic's mission is to create reliable, interpretable, and steerable AI systems that are safe and beneficial for users and society.
The team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders.
Anthropic believes that the highest-impact AI research will be big science, working as a single cohesive team on large-scale research efforts.
The company values impact—advancing long-term goals of steerable, trustworthy AI—rather than work on smaller puzzles.
AI research is viewed as an empirical science, with aspects similar to physics and biology.
The company is an extremely collaborative group, hosting frequent research discussions.
Anthropic is a public benefit corporation headquartered in San Francisco.

Equal Opportunity

We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed.
Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work.
We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.