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About the Role

Our Sales Consultants are the heart of our business. You’ll proactively engage with customers and recommend products that meet their needs. From highlighting products to working the cash register and stocking shelves, you’ll ensure every customer has an enjoyable, friendly, and informative shopping experience.

Responsibilities

• Proactively approach and engage with customers.
• Ask questions to understand customer needs and build lasting relationships.
• Use the Pet Food Express Whole Life Approach to provide tailored recommendations.
• Participate in daily training and continuous educational programs.
• Stay up-to-date about new products, promotions, and the pet community.
• Educate customers on product benefits and help them find solutions for their pets' unique needs.
• Consistently show up on time, maintaining reliable attendance.
• Operate the cash register efficiently and provide a friendly checkout experience.
• Unload shipments and stock the store, including heavy lifting.
• Clean and maintain the store by participating regularly in tasks such as sweeping, mopping, and cleaning pet messes.
• Support overall store operations by performing additional duties as assigned.

Requirements

• Previous retail experience and pet experience is preferred.
• A passion for pets and a desire to help pet parents find the best solutions.
• A sales-driven attitude with desire to exceed goals.
• A warm and welcoming personality with strong customer service mindset.
• Eagerness to learn and to participate in daily educational activities.
• Dependable and reliable with strong attendance and punctuality.
• Ability to work a flexible schedule to meet the needs of the business, including weekends, evenings, and holidays.
• Must be able to lift, move and carry up to 35 pounds while using the appropriate lifting techniques and following all safety rules.
• Ability to climb and balance using a ladder and/or step stool.
• Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.

Skills

• Sales
• Customer Service
• Product Knowledge
• Communication

Location

• San Francisco
• Los Angeles

Work Type

• Full-time
• Onsite

Experience Level

• Entry Level

Salary/Compensations

• $19.75 - $20.75 per hour

Benefits

• Career paths and advancement options
• Development and leadership training
• Generous in-store employee discount
• Life insurance
• Pet insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) for FT employees
• Health insurance for FT employees
• 401k with employer match
• Employee referral bonuses
• Bring your well-behaved pet to work
• Opportunities to make an impact in the community

About the Company

• Pet Food Express is the best place to shop for pet supplies.
• Our employees are sales-driven individuals who thrive on helping pet parents find the best products for their furry family members.
• We don’t just sell products—we provide tailored solutions and trusted advice to create a memorable shopping experience.

Equal Opportunity

• Pet Food Express is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, sexual orientation, gender identity, or any other characteristics protected by applicable law.
• This applies to all Pet Food Express activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge.
• Pet Food Express also provides reasonable accommodation of religion and disability in accordance with applicable law.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• Pet Food Express is a place where everyone can learn and grow.
• For applicants in our San Francisco, or Los Angeles locations: Pursuant to the San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.