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About the Role
This role is the first point of contact for families at Ronald McDonald House New York, providing superb customer service to families in crisis and supporting the Operations Department with daily tasks.
Responsibilities
- Maintain a supportive and caring environment and protect the organization's Mission.
- Work with House security and volunteer greeters to secure the entrance and monitor guest activity.
- Maintain office security by following safety procedures and controlling access via the reception desk.
- Walk around public areas to ensure all doors are closed and spaces are secure.
- Be aware of Fire Life & Safety compromising conditions and respond to emergencies.
- Maintain a pleasant demeanor at all times.
- Ensure the reception area is tidy and presentable.
- Perform receptionist duties: answer the phone, take messages, transfer calls, receive, document, and disperse mail, packages, and donations.
- Maintain all logs, sign-up sheets, and current information for families and staff.
- Direct families to information about activities and programs.
- Maintain professional relationships and serve as a resource with House Guests, volunteers, vendors, donors, neighbors, and community groups.
- Communicate all concerns to the Manager on duty.
- Sign, code, and submit receipts for House purchases.
- Ensure all supplies needed for the reception desk are in place daily.
- Greet new and returning families, escort them to rooms, and give comprehensive tours of the house.
- Perform check-in and check-out of guests.
- Complete the daily shift wrap-up report.
- Log all sign-up sheets into digital formats.
- Coordinate transportation requests.
- Review reservations for the next day to confirm room types and guest requests.
- Update the Family Support Team regarding reservations, guest concerns, or issues.
- Use operation hospitality software for data input of guest information, facilities management, and visitor identification programs.
- Maintain confidentiality of personal/medical information of all guests.
- Prepare guest rooms for occupancy; strip beds, remove and stock linens, and conduct room inspections.
- Respond to requests from families in residence in a timely and efficient manner.
- Stock and store linens, towels, and other supplies; complete laundry as needed.
- Document all incidents and report problems according to policy and procedures.
- Load and unload materials being delivered and transported throughout the House.
- Maintain all supply closets and keep inventory control records.
- Support other housekeeping and maintenance staff with various tasks when requested.
- Escort guests to the medical waste area for proper disposal of soiled materials.
- Support all other departments with various activities and events.
- Set up and breakdown equipment and material for in-house events and functions.
- Supervise volunteers as needed for House operations projects and programs.
- Perform minor errands or requests for families and management.
Requirements
- Frequent standing, walking, bending, lifting, climbing, and carrying materials or equipment.
- Pushing or pulling objects and performing repetitive physical tasks for extended periods.
- Ability to safely operate tools, equipment, and machinery.
- Work may be performed throughout the facility, including guest areas, back-of-house spaces, and mechanical or maintenance areas, as well as occasional outdoor environments.
- Work schedules may include evenings, weekends, or on-call responsibilities.
- Limited local travel may be required.
Skills
- Customer service
- Communication
- Organization
- Adaptability
- Teamwork
- Confidentiality
- Judgment
- Composure
- Hospitality software operation
- Data input
- Facilities management
- Visitor identification programs
- Inventory control
- Laundry operations
- Basic maintenance
- Event setup/breakdown
- AV equipment operation
Location
- New York
Work Type
- Full-time
- Tuesday through Saturday 3 PM to 11 PM
Experience Level
- Entry-level
Salary/Compensations
- $20.66 an hour
About the Company
- Ronald McDonald House New York provides temporary accommodation to pediatric patients and their families.