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About the Role

Home Made is a fast-growing Property Technology business seeking to revolutionize the rental experience. Our Enquiries team is central to our operations, initiating the customer journey and embodying our values of impact, collaboration, and customer-centricity.

Responsibilities

• Qualify potential renters and understand their needs to book viewings.
• Clearly articulate property amenities and local area highlights.
• Manage the customer experience from initial inquiry to viewing.
• Deliver excellent service across calls, WhatsApp, and emails.
• Cross-sell properties that best match renter needs.
• Collaborate with the B2B Sales team to meet targets and exceed landlord expectations.
• Work with the wider Home Made business to ensure optimal customer experience.
• Quickly and efficiently upskill on new site launches for immediate impact.
• Problem-solve issues and escalate when necessary for prompt resolution.
• Ensure data and information accuracy with attention to detail.

Requirements

• Minimum of 6 months in a customer-facing role.
• Exceptional ability to cultivate meaningful relationships with internal and external stakeholders.
• Strong ability to manage multiple tasks and priorities efficiently.
• Enjoy staying ahead of industry trends and technologies.
• Genuine passion for delivering outstanding customer service.
• Keen eye for detail.

Skills

• Communication
• Organizational Skills
• Tech-Savvy
• Customer-Centric
• Problem-solving
• Attention to detail

Location

• Southwark, London

Work Type

• Office Based

Experience Level

• Minimum of 6 months in a customer-facing role

Salary/Compensations

• £25,400 (Commission paid on top of base salary)

Benefits

• 24 days annual leave + your birthday off
• Additional leave accrued with tenure
• Discounts for stores and cinema
• Yearly Half Day Charity Day
• Office Social Events
• On-site Gym access, showers, and indoor bike storage
• Weekly Friday Happy Hour
• Tea/coffee and weekly fruit baskets
• Learning and Development Programme

About the Company

• Home Made is a fast-growing Property Technology business, looking to change the way people experience the rental process.
• We are unique in our Operating model and Technology.
• We are increasingly recognised for our impact with the Build to Rent sector, providing an unmatched service.

Equal Opportunity

• We are an equal-opportunity employer.
• Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work.
• We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed.
• All applicants will be considered for employment without regard to any characteristic protected by law.
• Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process.
• If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at joinus@home-made.com.