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About the Role

Sierra is building a platform to enable companies to create better customer experiences with AI. As an IT Infrastructure Engineer, you will play a key role in scaling internal systems during a critical growth phase. You will collaborate with IT and Engineering teams to build foundational infrastructure, strengthen security, and streamline operations.

Responsibilities

• Lead the migration from Google Workspace Identity to Okta, designing a scalable, secure identity foundation.
• Integrate real-time device posture signals into conditional-access policies using a modern endpoint-compliance solution.
• Implement an identity-analytics capability to automate orphaned-account discovery, anomalous-login detection, and access-review workflows.
• Develop automated user-lifecycle pipelines (provisioning through deprovisioning) to reduce manual provisioning time.
• Deploy enterprise DLP and endpoint-based DLP solutions; automate asset tagging and policy enforcement.
• Build integrations between internal systems and our compliance automation platform to support audits, reporting, and operational efficiency.
• Drive efficiency through automation using Bash, Python, and low-code platforms to streamline routine IT processes.
• Build and maintain scalable internal tools that integrate with business systems via APIs to support operations and compliance.
• Manage SaaS lifecycle processes with a focus on compliance, security, and operational best practices.
• Operate effectively within enterprise-scale environments, balancing speed with reliability and security.

Requirements

• 4–8 years in IT infrastructure, software engineering, or related roles
• Familiarity with tools and platforms such as Google Workspace, Okta, Vanta, AWS, and HRIS systems
• Strong understanding of SAML, SCIM, OAuth/OIDC, REST APIs, and Infrastructure as Code (IaC) practices
• Proficiency in Python, Bash, JavaScript, and Terraform
• Ability to operate independently with minimal oversight, bringing a systems-thinking approach to a fast-paced startup environment
• Familiarity with IT compliance areas such as access audits, data residency planning, and control implementation
• Experience working with security tools and integrations, including CASB, EDR, and MDM solutions
• Track record of building internal IT documentation and onboarding guides

Skills

• Python
• Bash
• JavaScript
• Terraform
• React
• SAML
• SCIM
• OAuth/OIDC
• REST APIs
• Infrastructure as Code (IaC)

Location

• San Francisco

Work Type

• In-person
• Full-time

Experience Level

• 4-8 years

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, snacks, and coffee
• Discretionary benefit stipend
• Free alphorn lessons
• Equity plans

About the Company

• Sierra is building a platform to enable every company in the world to build better, more human customer experiences with AI.
• We partner with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health.
• We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
• Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

Equal Opportunity

• We encourage you to apply even if your experience doesn’t precisely match the job description.
• We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.